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Senior Vice President Commercial Banking US IT Head
HSBC
New York, NY, United States
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Description
Commercial Banking is a global business that supports all regions, with Client Relationship management, Onboarding, Credit Workflow, Trade Finance, Lending and Data Analysis. The role of the CMB US IT Head is to support local delivery of global systems, as well as a small portfolio of regional applications supporting local requirements.
The US CMB market is within the top 5 markets in Commercial banking and there is an assertive push to increase business both internal flows and external flows, specifically but not exclusively to international trade opportunities, making this role a strong partner is the growth of the US CMB business.
Responsibilities in support of Commercial Banking US include building and leading a team of IT professionals in the U.S. as well as working closely with key business partners and transformation to drive the order-book and delivery in addition to evergreening and demising of applications and working closely with Global Functions to ensure alignment with Global systems.
Ensuring strong alignment with global IT Transformation program and implementing change through DevOps, Agile and other workstreams within the program.
Work closely with the business to deliver on HSBC priorities with a focus on cost savings and control, standardization of process and systems, and support a business model that delivers a single, joined up global business to our customers, employees and shareholders. The Head of CMB IT for the U.S. will work with the global team to drive the technology strategy, delivery and deployment across a suite of products, both Global and Regional, supporting their Region. This role is also accountable for all budgets and planning for the region.
Develop a working environment to attract, develop and retain CMB IT professionals. In addition, review the existing staffing composition toward re-engineering the workforce to engage more with clients (internal and external); leverage new technologies and complete an evergreening of the legacy estate.
Provide strategic direction for CMB across the Region, including setting priorities and overseeing their execution as well as providing leadership and guidance to the Regional CMB community.
This role reports functionally into the CIO CMB IT and is accountable also to the CIO U.S. (as well as entity).
In addition to support for CMB customers, this role also will support Global Banking, in so far as they use various solutions from CMB IT (such as eChannels, Trade Finance, and GLCM products) and subsidiaries of GB clients are often CMB clients in other markets.
Impact on the Business
• Advocate on behalf of the U.S. while ensuring alignment with the overall Global organization.
• Continuing to reduce operational costs for the business while championing and supporting change in the interests of all stakeholders.
• Taking a positive and constructive approach towards problems using appropriate tools and techniques to deal with them swiftly and effectively. Engage key business and regional stakeholders to fully understand drivers while keeping a view of global applicability
• Implementing business strategies and plans and prioritizing activities to ensure the desired results are achieved as well as understanding what is required to be successful and competitive in the local and global marketplace.
• Aspiring to do and deliver the best for HSBC, its customers, colleagues and stakeholders regardless of difficulties and challenges in line with HSBC values.
• Partner responsibly for effectively and successfully overseeing and delivering the strategic change agenda and objectives for Commercial Banking
• Act as point of escalation for region/business
• Strong communication with business if/as incidents arise that have the potential to impact business operations
Customers / Stakeholders
• Focusing on customers, colleagues and stakeholders, taking the time to understand needs and communicate effectively with them. In the role, understanding impacts to our customers, stakeholders and colleagues and continuing to look for ways to anticipate changing needs.
• Preparing effectively for strong contributions to Regional/Global CMB Steering Committees as well as being pro-active through delivery of the right products, services and solutions to the right customers, colleagues and stakeholders in line with HSBC strategy, principles and values.
• Developing customer/stakeholder insight based on effective personal interactions and building strong relationships.
• Consistently looking for ways to contribute to the growth of the business while minimizing risk and lowering costs.
Leadership & Teamwork
• Build a collaborative and trusting organization that supports the goals and desired outcomes and objectives for CMB IT and the region.
• Lead and develop the IT regional teams, making sustainable decisions that protect and enhance HSBC values, reputation and stakeholder value. Actively encourages a learning culture and authentically engaging a diverse group of stakeholders internally and externally to influence the best outcomes for all stakeholders
• Identifying talent and working closely to identify additional training and opportunities as well as being and advocate for those resources that may include coaching, mentoring and sponsorship
• Actively managing those resources identified as lower performers
• Strong communication at both a regional and global level across the business, peers and colleagues while encouraging debate and open discussion. Encourage teams to build sustainable relationships that will benefit all and drive the desired results.
Operational Effectiveness & Control
• Compliance with external regulatory requirements, internal control standards and group compliance policy
• Timely implementation of recommendations made by internal/external auditors and external regulators ensuring sense of urgency through the organization
• Ensure close alignment with the Business, Transformation, IT Architecture, IT Security and all other key functions to minimize risk.
• Promote ethical management of risk across the regions and business areas. Communicate changes in policy and governance effectively, reinforcing risk processes within the team.
• Regulatory/external interface at regional level including acting as a point of escalation across the region.
Major Challenges
• Managing Commercial Banking across the organization in a strong regulatory environment and the need to continuously reassess risk taking into account legal and regulatory requirements, operating procedural practices and the impact of new technologies.
Management of Risk
• Ensure fair treatment of our customers that is at the heart of everything we do.
• This will be achieved by consistently displaying behaviours that form part of the HSBC values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
• Address any areas of concern in conjunction with line management and/or the appropriate department
• Promote an environment that supports diversity and inclusiveness and reflects the HSBC brand
• Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies and optimize relations with regulators by addressing any issues with sense of urgency
• Managing and mitigating operational risks in their day to day operations. Understanding their role within the “Three Lines of Defense” and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
• Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant colleagues and by ensuring the actions raised by internal and external audits and external regulators are correctly implemented with a sense of urgency.
Observation of Internal Controls
• Adhere to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators
• Demonstrating adherence to internal controls and implementing Group compliance policy by adhering to all relevant processes/procedures and required training.
Qualifications
• The right candidate will have a Bachelor’s degree in Computer Science or business supplemented by technical course work and minimum of 10 years proven and progressive experience, including 3-5 years project management with a proven track record.
• Substantial evidence of being able to operate in a global role, highly matrix managed model, supporting all customer groups across both mature and emerging markets
• The ability to lead, motivate and develop personnel; strong people and team management skills particularly across functional teams; a working knowledge of information systems technology and an understanding of businesses supported.
• The ability to apply technologies to business initiatives, influence strategic direction and identify and apply productivity improvements and expertise to business and technical aspects of processes being automated.
• The candidate must have strong written and verbal communication skills being able to engage with both business and IT executives.
• An awareness of industry trends, competitive pressures and products, risk assessment methodology and their application to business and technical aspects of business initiatives
• They must realize and demonstrate their commitment to developing their teams and spending quality time with their team members since during times of signification change and transformation, frequent communication is needed as a leader in the organization.
• The candidate must also possess strong talent management skills to progress, motivate, coach and guide our most valued resource while ensuring a strong corporate ethic and accountability to executive management while promoting a diverse organization.
EEO/AA/Minorities/Women/Disability/Veterans