This job has expired, please see additional jobs below
Director, Strategic Integration, Personal Banking
BMO Financial Group
Ontario Toronto, , Canada
Job Details - this job has expired, please see similar jobs below
Description
• The Director, Strategic Integration supports the Head of Personal Banking and Small Business across four key functions:
• Strategic thought Leadership, planning, and integration within Personal Banking LOB’s, and for Personal Banking across NA Retail Payments, Business Banking, NA Channels, and P&C Distribution
• Product Integration and Execution
• Workforce Planning
• Business Management
• This Director is considered a trusted advisor to Head of Personal Banking has broad strategy and insights responsibility, spanning across Personal Banking business groups, impacting finance, marketing, product, risk, loyalty and channel activities. The role will help define business strategy and establish the multi-year roadmap to drive the business forward. As a member of the Personal Banking leadership team, this role will partner with team to proactively employ analytics and insights to drive business strategy forward, establish the key business initiatives/priorities to support the Personal Banking strategic direction, and deepen understanding of the business and the markets in which we compete.
• The Director is accountable to help the Head of Personal Banking and his Product Heads design, develop and drive customer strategies and plans to deliver sustainable market share growth, increased share of wallet and customer advocacy through the development and implementation of campaigns, integration of customer experience plans from other Personal Banking business functions, NARP, Business Banking and P&C Distribution salesforce effectiveness, and identify customer benefits and optimization of offers based on overall customer value and potential.
• The Director will enable the shift to customer focused planning, prioritization and resources allocation based on customer value creation integrating across Personal Banking product, channel and delivery with the goal of sustainable market growth through customer profitability and advocacy.
• The Director will oversee Retail Deposits, Term, Personal Lending and Home Financing Product Integration strategy for Personal Banking will help define a prioritized roadmap of the changes that will be implemented by Personal Banking products over the next three to five years.
• As part of this roadmap, the role will be accountable for the operating model that integrates Agile work streams and business–as-usual / run-rate work. Through development and articulation of strategic themes and decision support for portfolio-level planning, the role ensures alignment of agile teams and projects to over-arching Personal Banking strategy and focus on the top priorities.
• This role is accountable to support the direct output of the Head of Personal Banking, gathering, integrating and translating information to promote the effective and profitable operation of the Personal Banking businesses and enhance the Bank’s profile in the marketplace. This role will work with Finance and the Personal Banking leadership teams to interpret financial and business results assessing reasonableness to ensure total risk is maintained at an acceptable level, supporting/ providing recommendations for the development of operational plans and tracking achievement of objective. The incumbent will provide strategic counsel on community involvement and events and will direct/coordinate the logistics of these events. They will act as the liaison with the Head of Internal Communications and other appropriate partners, integrating information and ideas across groups.
Key Accountabilities
Strategy Development
• Partner with Head of Personal Banking to track and communicate progress against Personal Banking 3 year / 2020 Strategic Plan
• Provide recommendations and advice to Head of Personal Banking and Personal Banking Leadership team regarding strategic opportunities that will produce positive results over a 3-5 year time frame.
• Lead integration and strategic work-plan consolidation and review across teams to shape ongoing planning cycle and decisions
• Partner with the Head of Personal Banking for the development of strategic presentations to Senior Leaders across P&C and BMO
• Develop and implement strategic short and long-term initiatives and other customer-focused, Bank-wide strategic initiatives and new business opportunities
• Follow/assess market trends, the competitive environment, and the evolution of the personal banking environment, trends/developments and products/services within Canada and internationally.
• Leverage knowledge of market, industry trends, business results, customer behaviours to identify strategic opportunities for the business
• Ability to effectively/successfully liaise with a multi-disciplined and multicultural team, senior management, staff, clients and consultants to achieve business objectives
Business Planning
• Lead annual and quarterly strategic planning meetings for Personal Banking to ensure a continued leadership role in the industry
• Collaborate with all Personal Banking, NA Retail Payments and P&C Salesforce Effectiveness to ensure a consistent strategy and approach
• Disaggregate strategic challenges into relevant issues and develop / implement appropriate solutions
• Effectively communicating key messages / recommendations to all managerial levels.
• Establish working relationships with key leaders / stakeholders within business groups and other corporate functions
• Liaise with Personal Products team to ensure integrated Personal banking plans and agendas (PBIF)
• Responsible for managing / overseeing multiple initiatives simultaneously and resolving conflicting priorities and objectives. Includes leadership of Employee Engagement team, coordination of Customer Experience reporting and action plans and ongoing work with Finance and Analytics COE to track progress versus Plan
• Ensure full engagement of impacted stakeholders on Personal Banking projects across the various teams.
• Ensure that deliverables meet quality and budgetary requirements.
• Develop and maintain oversight for Agile operating model, practices and governance within Personal Banking Help Product Owners and their teams understand the bigger picture of what they are working on and how product backlogs, and tactical user stories and tasks relate to strategic initiatives.
• consolidate work effort across all projects that provides a structured status report and gives visibility into Agile adoption
• translate strategies into business KPI’s to help operationalize and implement action plans and performance tracking
Influencing and Relationship Management
• Work with Head of Personal Banking and Personal Banking Leadership team to ensure ongoing alignment of investment against initiatives with greatest return
• Partner effectively across all business functions including: Marketing, Finance, NA TPS, Technology & Operations, Channels, NACC, Distribution etc. in order to ensure ongoing alignment and execute successful strategies
• Manage the set-up, structuring, logistics and agenda development for meetings and forum, understanding outstanding/emerging issues and concerns that may impact the achievement of business strategy, and the relative priority of each, to develop meeting agendas that bring together the right stakeholders, are timely, substantial, and action-oriented
• Act as the primary point of contact for customer complaint escalations to Head of PERSONAL BANKING, managing the process and communication and following up to ensure customer satisfaction and optimizing overall customer experience.
Change Management
• Work to build a fact-first mindset in the culture of Personal Banking Leadership team making information readily available to drive profitable, strategic decision making
• identify changes in strategic priorities as required
Communication
• Provide strategic counsel to the Head of Personal Banking and Personal Banking leadership team for internal and external communication strategy, including employee town halls, roundtables, and related executive leadership and committee meetings
• On behalf of the Head of Personal Banking, act as the liaison with communication partners, integrating information and ideas across groups, ensuring consistency of messaging and prioritization of strategic communications.
Risk Management
• Work with data leads to ensure proper use and access to data
• Perform required regulatory & risk oversight and governance for your business group/function; identify, manage and mitigate current and emerging risks; support the development of a risk management mindset in all employee
Managerial Leadership
Provide managerial leadership to employees, which includes assigning tasks and work, holding regular two-way meetings, setting context, conducting performance evaluations, mentoring, and coaching in order to create and maintain a high-performing team.
Develop and implement training and development plans for employees to ensure employees receive developmental opportunities and the group has the required level of skills and knowledge.
Establish and maintain a culture and work environment that attracts, retains, and motivates the highest calibre of skilled professionals and senior leaders.
Display and encourage appropriate high performance behaviours to ensure behaviours in the group are congruent with the Bank’s Being BMO brand, develop and leverage the talent pool to build future leadership.
Qualifications
Knowledge & Skills
Knowledge:
• Prior ability to develop strategic plans
• Project management skills
• Strong external focus with ability to synthesize trends and keep pace in highly changing payments business
• Product knowledge an asset but not required
Skills:
• Strong collaborator who is not afraid to speak up
• Exceptional communications skills – both written and verbal
• Drives results
• Digital first mindset
• Ability to influence without direct authority
• Comfortable with ambiguity
We’re here to help
At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.