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Senior Manager, Communication Consultant
Fidelity Investments
Smithfield, RI, United States
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As a H&W Communications Manager, you will be responsible for supporting the Health & Welfare communications needs of our clients. The H&W CM works directly with our WI Strategic H&W clients to support their communications strategy and partners with Health & Welfare Operations teams to develop and deliver information to participants.
The Team
Your efforts will require communications to H&W participants helping them to understand their H&W plans and options. You will partner internally with key stakeholders like Operations, client services and production to meet client needs.
The Expertise You Have
• BA/BS Required
• Experience in employee benefits communication and/or H&W product experience preferred
• 3 years of communications or writing experience preferred
The Skills You Bring
• Your working knowledge of communication process from writing and design through distribution across multiple media (print, internet, video)
• The ability to write and/or edit readable, user-friendly copy and integrate graphics to improve messages
• Your demonstrated project management success
• The ability to make decisions independently
• Your knowledge of the communications and healthcare industry and standards
• The ability to build positive relationships with both internal partners and WI plan sponsors
The Value You Deliver
• Ensuring strong client happiness by delivering effective communications based upon client needs and goals, and delivering high quality communication services
• Participating in and leading client meetings to review communication requirements, deliverables and alternatives, negotiating deadlines, and reviewing budget implications
• Understanding plan-specific materials to develop knowledge of each client’s plan provisions
• Handling the development and maintenance of project plans and status reports to lead multiple projects with opposing priorities
• Managing projects "end-to-end" by coordinating all resources to ensure that deadlines and client deliverables are met
• Balancing client needs with focus on cost management by proposing alternative solutions that fit within budget constraints and/or identifying fee-for-service opportunities
• Scoping large-scale and fee-for-service projects to set realistic budget expectations and timeframes with clients
• Actively executing and billing any fee-for-service opportunities, including review and approval of all client communication expenses/billing as appropriate
• Actively identify any process improvement opportunities within the C&E area and working with appropriate business partners to implement changes
• Participating in additional project management responsibilities and department initiatives, depending on capacity
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and valueour associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com
Fidelity Investments is an equal opportunity employer.