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Nurse Case Manager
Erie Indemnity Company
Richmond, VA, United States
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Division or Field Office:
Claims Division
Department of Position:
Medical Management Department
Work from:
Home in the area serviced
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.
Position Summary
Regularly exercises independent discretion and judgment in the coordination and management of the medical and disability process. Provides medical and rehabilitation consultation and education to claims personnel.
Erie Insurance, a Fortune 500 company, is seeking a full time Workers’ Compensation Nurse Case Manager. This is a work from home position, servicing and ideally residing in Maryland, Virginia, PA or DC and surrounding areas. Erie Insurance offers a competitive salary and excellent benefits including a pension.
We are willing to train the right candidate; however, Workers’ Compensation case management experience is preferred. Excellent communication and writing skills are strongly preferred. Bi-lingual (Spanish) speaking is a plus.
You will be joining a team of experienced professionals who will work with you to maximize this opportunity.
Bilingual in English/Spanish is preferred.
Duties and Responsibilities
Coordinates the injured workers' medical treatment to ensure both cost effective and medically appropriate care is provided.
Identifies inappropriate, experimental, overutilization or costly medical treatment.
Facilitates the return to work process by acting as a liaison between the insured, medical provider, injured worker and the claims handler. Prepares job analyses and obtains medical clearance for return to work.
Provides the claims handler with appropriate disability timeframes through the utilization of the Official Disability Guidelines.
Questions the causal relationship between the treatment and injury claimed.
Coordinates treatment plans for cases involving catastrophic injuries and complicated medical conditions.
Assists in identifying and evaluating providers and managed care vendors.
Oversees Vocational Rehabilitation activities in collaboration with the claims handlers.
Proactively manages and controls expenses through utilization of Erie's cost containment vendors.
Prepares medical cost projections and makes reserve recommendations upon request.
Provides medical education and guidance to claims handlers on complex files.
Maintains current knowledge of medical and rehabilitation trends.
Competencies
Ability To Learn And Follow Procedures
Ability to Manage Complexity
Decision Making
Detail Orientation
Developing And Maintaining Relationships
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Planning And Organizing
Problem Analysis
Service orientation
Time Management
Qualifications
High school diploma, or GED, required. Current unrestricted Registered Nurse (RN) license in the state where the position is based and other assigned states as required by law. Bachelor of Science in Nursing (B.S.N.) and Certified Case Manager (C.C.M.) preferred. Three years experience in case management involving workers' compensation claims preferred. Five years clinical nurse experience with a preference for previous Orthopedic, Emergency Room, or Critical Care experience preferred. Incumbent must live in region assigned unless a change is approved by the company. Valid driver's license and good driving record required.
Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Occasional (<20%)
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely