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Technical Assistant
Liberty Mutual
Rocklin, CA, United States
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Description
Advance your career at Liberty Mutual Insurance- A Fortune 100 Company!
Provides a variety of administrative tasks, technical support and customer service duties, such as gathering, organizing, validating and/or entering data; responding to routine correspondence, inquiries and information requests; and resolving routine problems or escalating them as necessary.
Responsibilities:
• Gathers and organizes data needed by obtain information from systems, files, intranet and/or by contacting other people inside or outside the Company.
• Reviews and verifies information which may include source documents, policies, claims files, summons & complaints, salary data, etc. Ensures completion and accuracy of data, paperwork, and/or forms.
• Coordinates materials or special projects for staff which may include preparing material/reports, distributing, editing, formatting and proofreading material.
• Maintains records and data which may include entering into databases/servers, developing tracking systems/spreadsheets, setting up files, etc. Ensures accuracy of information and runs reports as needed.
• Acts as a technical resource for internal and external customers/contacts by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection.
• Provides administrative support to technical staff which may include: creating documents, forms, spreadsheets, presentation material, etc.; reviewing incoming mail and determining course of action; preparing and sending out form letters.
Qualifications:
• Ability to communicate well by listening actively and sharing clear and appropriately detailed information with those who need it.
• Ability to effectively plan and organize work to ensure that work is completed within specified time and quality parameters.
• Ability to deliver quality customer service using standard practices.
• Basic knowledge of Microsoft Office applications, such as Excel and Word as normally acquired through a high school degree or equivalent.
• At least 3 years of related administrative office work experience.
• General knowledge of the department's operations and objectives desirable.