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Regional Director of Field Styling
Stitch Fix
Austin, TX, United States
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ABOUT THE ROLE
The Regional Director of Styling is a key leader who inspires, leads and develops within our 4,000+ strong Styling organization. In this role, you will lead a large, geographically dispersed team of work from home stylists, who are the heartbeat of our organization. Inspiring and creating a client centric and mission driven culture, you will be responsible for developing and engaging leaders at all levels of the organization to ensure the team can deliver the best Client and Fix experience today and in the future. Highly cross functional, this leader partners and advocates on behalf of the Styling field to ensure we are developing our training, communications, processes and systems to meet the needs of our Stylists while working proactively to connect our Stylists to other parts of the organization. The Regional Director, Styling reports directly to the Director of Styling, US and can be located in either San Francisco, CA or Austin, TX.
YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL:
Develop leaders at all levels within the Styling Team
• Establish talent development capabilities on the regional teams you lead
• Build a pipeline of talent in all levels of your teams including Stylists, Leads, Supervisors and Managers
• Ensure the team has the leaders in place to meet future business needs through succession planning, development and recruiting
• Develop performance management, coaching and development capabilities (infrastructure) on the team
• Proactively partner with the people and culture team to build out and implement capabilities
Lead and inspire a large team of Stylists
• By being committed to the client and connecting our teams to the vision around transforming the way people find what they love.
• Create an environment where the client is at the center of every decision we make
• Lead in a way that always connects the team to the larger Stitch Fix mission and values
• Translate broader company goals into clear and understandable objectives for the team
• Effectively communicate to all levels of the Styling organization through various touch points including all stylist and all leader events, leadership meetings, video calls, email, intranet etc
• Drive new and innovative ways to keep Stylists engaged and inspired through various channels and formats
Oversee the management of Styling operations
• Oversee multiple regions within the Styling field – with full accountability to deliver on all aspects of culture, client experience and key business metrics
• Ensure field team is hired, staffed and trained to deliver the best results possible
• Use data to drive improvement across key metrics and the larger client experience
• Elevate Styling themes, trends and feedback and partner cross functionally throughout the organization to drive positive improvement
• Remove roadblocks the team is facing through partnership across the organization
• Influence, create and drive the creation of policies, processes and practices supporting the Styling team while partnering across the organization to influence the longer term vision for Styling at Stitch Fix
• Work in partnership with Styling Field Leadership to set the future direction for the organization
• Partner with the Styling Enablement Team to ensure Styling tools, processes, training and communications meet the ever changing needs of the Styling Field
• Represent and advocate for the needs of the Styling team
• Evolve roles on the Styling team to meet the ever changing business needs
WE’RE EXCITED ABOUT YOU BECAUSE:
• You have a Bachelor’s degree and at least 7-10+ years relevant work experience
• You are an amazing leader with demonstrated success leading large groups of people in a high growth, mission driven, geographically diverse environment
• You thrive in ambiguity; navigate the grey well while making sound decisions
• You are exceptional at motivating people by inspiring and challenging others to achieve personal and company goals
• You have a passion for people, obsession with developing them and desire to unleash talent to build high performing teams
• You thrive and have experience in a “roll-up your sleeves and make-things-happen” environment
• You are known for delivering creative and innovative solutions to business challenges
• You build strong relationships and navigate through cross-functional dialogue to successful outcomes
• You are positive, optimistic, and flexible
• You engage large audiences, authentically and with ease
• You are a strong coach and communicator
• You can work independently and are a truly collaborative partner
• You can articulate your point of view as a leader and demonstrate your ability to think strategically and act tactically
• You are able to work full time in the Stitch Fix HQ office based in San Francisco, CA or Stitch Fix AQ office based in Austin, Texas.
• You are willing and able to travel 50% of the time or more dependant upon business needs
YOU’LL LOVE WORKING AT STITCH FIX BECAUSE:
• We’re a successful, fast-growing company with a start-up work vibe
• We offer competitive compensation and benefits packages
• We’re at the forefront of tech and fashion, redefining retail for the next generation
• We’re passionate about our clients by living and breathing the client experience
• We get to be creative every day with our people, our work and our client relationships
• We have a smart, experienced leadership team that wants to do it right & is open to new ideas and our growing team
• We believe in autonomy and reward taking initiative, innovation and successful impact to our organization
• We take what we do seriously, we don’t take ourselves seriously
• We are a group of bright, kind and goal oriented people. You can be your authentic self here.
• We have fun! Occasional free lunches, a fully-stocked snack & drink pantry, regular happy hours, events, etc.