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Director, Technical Program Manager, Loyalty & Payments
Gap Inc.
San Francisco, CA, United States
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Our past is full of iconic moments — but our future is going to spark many more. We're looking for the people who'll help make our next decade just as revolutionary as our first five. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, you're the right fit. Come grow with us.
Overview
Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans — and a commitment to do more. Over the last 49 years, the company has grown from a single store into a global fashion business with five brands: Gap, Banana Republic, Old Navy, Athleta and Intermix. We have more than 125,000 employees worldwide, more than 3,300 stores in 90 countries, several global e-commerce sites and we're still growing. Gap Inc. is a Fortune 500 specialty apparel retailer that runs Franchise operations, specialty retail brick and mortar, ecommerce marketplaces, wholly owned websites, and Outlet channels. Core to our extensive operations are our commitments to Gap Inc.’s Social Environmental & Responsibility practices and our commitment to do more. Headquartered in San Francisco, with offices globally including New York, London, Shanghai, and Tokyo we offer the opportunity to grow a career in a global company committed to do more for the communities we operate within.
As a part of our technology organization, you will have the opportunity to build next generation solutions that will transform the way our customers interact with our family of iconic brands. Our team employs a DevOps model, allowing our product teams to have full ownership of design, build and operate with immense scale. From distributed computing, to artificial intelligence, mobile, big data and cloud computing, you will have the opportunity to build a career that allows you to make an impact all while learning new technical and leadership skills. We are inspired by new challenges and push ourselves to create what’s next in this dynamic industry. Come join this diverse team and grow with us.
Director, Technical Program Management – Loyalty and Payments is a critical role accountable to ensure delivery of all capabilities impacting and enabling our Loyalty/ payments, eCommerce, store experience, data platforms, mobile and customer fulfillment) and accountable for real-time relevant business communications to ensure we are delivering the customer experience and performance needed to meet the operating need. This position will be responsible for coordinating execution of end-to-end technology strategies across Product Management, Engineering and Architecture teams to support funded portfolio initiatives and communicating with key Business and GapTech stakeholders.
This role will be responsible for managing the portfolio lifecycle, facilitating application strategy and planning processes, ensuring portfolio delivery success in a modern DevOps/agile operating model. This includes accountability for financial visibility to the Senior Leadership team. This leader works across product management and engineering in partnership to ensure product teams meet requirements and deadlines for business capabilities. This role leads the technical engagement across Loyalty and Payments and is accountable for driving the customer experience across all touchpoints.
The role reports to the Sr Director of Technical Program Management & Business
Engagement Site Customer Experience.
Key Responsibilities
• Ensure the annual planning process is integrated and aligned across Product Management, Engineering and Architecture; facilitate ongoing partnership and alignment across these organizations as changes are needed
• Facilitate delivery partnership through the right level of planning, coordination, alignment and leadership visibility occurs to ensure on-time, on budget delivery of Loyalty/ Payments initiatives
• Ensure successful delivery execution of large complex projects/programs consisting of multiple cross-functional/ organizational Agile teams through PMO best practices
• Maintain overall financial and milestone status of initiatives and provide visibility across your portfolio ensuring planned scope, priority, risk, milestone and financial changes are surfaced in a timely manner
• Provide timely visibility of critical business-impacting technology issues to business and technology leaders to ensure business-impacting issues are communicated in business language and provide coordination to ensure ongoing status is communicated and contingency option
• Participate in continuous delivery improvement efforts by providing input into an enterprise framework for program management aligned with modern agile, lean and design thinking practices
• Communicate business critical status including regular communications to business leaders across all brands
Key Experiences
• 10+ years of Technical program management experience in Retail or Digital Payments.
• 5+ Years in leading and launching Loyalty and Digital Payments Integration initiatives.
• Current industry knowledge of relevant technology
• Experience working with engineering development and ops teams in DevOps model
• Experience working with external third party vendors and intergration partners
• Demonstrated understanding of modern software development and infrastructure tools, processes and practices, including Agile Development, Cloud, DevOps
• Creative and flexible mindset to planning and problem-solving, ability to lean into the details while maintaining the “big picture”
• Strength in building partnerships; working collaboratively in a matrix, proven influencing skills
• High degree of financial acumen with proven track record of planning and executing on the financial aspect of deliverables
• A highly service-orientated approach with a track record of delivery and client satisfaction
• Ability to manage large global teams and demonstrated ability to develop and grow leaders
• Proven ability to provide executive level communication and risk assessments
• Strong executive presence and experience advising and interfacing business leadership on technology related issues, excellent executive-level verbal and written communication
KEY BENEFITS:
• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Employees receive medical, dental, vision and life insurance.*
• Employees can apply for tuition reimbursement.*
• Family care programs.
• Commuter benefits.
• Pet Discount Program.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.