This job has expired, please see additional jobs below
Customer Operations Coordinator
Burberry
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
INTRODUCTION
Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.
JOB PURPOSE
Ensure the accuracy and integrity of customer orders and actively participate in their lifecycle from order receipt to dispatch of goods being the first point of contact for internal and external customers and always providing the highest level of service and support to a region.
RESPONSIBILITIES
• Act as liaison between Global Supply Chain and Regional Partners by communicating delays, cancellations, order changes, etc.
• Manage customer relationships in cooperation with the Manager and Regional Partners (Retail/Sales)
• Oversee timely and accurate delivery of stock in partnership with Warehouse team and in accordance with customer orders and deadlines
• Run, interpret, and act on customer reports
• Lead meetings with Sales and Retail teams by providing order status updates and actions
• Collaborate with Credit team and Finance to ensure financial targets are met
PERSONAL PROFILE
• Supply Chain and Logistics knowledge and experience an advantage
• Working knowledge of managing orders in SAP and through EDI an advantage
• Highly proficient in Excel
• Ability to work under pressure and cope with tight deadlines in a fast-paced environment
• Demonstrates a high level of attention to detail and accuracy
• Highly organized and able to multi-task
• Excellent written/verbal communication and relationship-building skills
• Good knowledge of managing orders in SAP (AFS/IS Retail) is preferable
• EDI experience is preferable
• Understands order lifecycle activities
• Understands shipping and credit processes
• Proficient to advanced Excel and numerical skills
• Strong communication skills
• Solution-oriented