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Store Manager
Joie
Boston, MA, United States
Job Details - this job has expired, please see similar jobs below
The Store Manager reports to the District Manager, oversees the retail store team and is responsible for maximizing retail sales, maintaining a high standard of customer service, develop, maintain and expand customer base by capitalizing on high-profile clientele and sales. Ensures the retail establishment runs efficiently and effectively and also staffs and manages a retail sales team and provides leadership towards the achievement of maximum profitability.
Duties:
• Communicates and implements corporate directives to retail associates in a timely and effective manner.
• Works closely with buying and planning team on merchandising and reorder needs.
• Coach and develop retail associates to meet store sales goals, visual presentation directives and customer services standards.
• Exercise intellectual and creative discretion and judgment in management and leadership of store employees.
• Work with Corporate HR to process new hire paperwork and to resolve performance related challenges.
• Maximizes sales through joint operational and commercial focus and takes action to obtain highest level of profitability for the store.
• Manages and ensures stock level is appropriate to maximize selling.
• Ensures the garment presentation, garment level and visual standards are presented according to Joie expectations.
• Ensures and follows up on all activities concerning campaigns, promotions and sales activities of the store.
• Ensures proper completion of cash office operational functions.
• Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety.
• Ensures high quality direct and indirect customer service by providing the best shopping experience for each customer.
• Responsible for the implementation of clienteling strategies.
• Analyzes selling reports and monthly profitability reports.
• Delegates authority and responsibility with accountability and follow-up.
• Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
• Has working knowledge and oversees use of all Company systems in stores.
• May be required to travel to Los Angeles corporate offices 3-5 times per year
• Any and all other functions, duties, projects as assigned.
Skills/Qualifications:
• 3-5 years of retail store management experience.
• Experience in developing and maintain store visuals.
• Experience in leadership, training & development of retail staff.
• Knowledge of basic retail math and cash management techniques.
• Proven leadership and ability to drive sales teams.
• Proficient with standard office and retail environment equipment (phones, cash registers, security/surveillance systems etc).
• Intermediate MS Office, Word, Excel, Outlook.
Physical Requirements
• Must be able to stand for long periods of time
• Must be able to reach overhead
• Must be able to pick up 30-50lbs
• Must be able to climb a ladder or stepstool
Job description subject to change due to business needs