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Store Operations Director
Luxottica
Mason, OH, United States
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LensCrafters - Store Operations Director
Store #: 130035 LC Optometric Relat
Position:Full-Time
At LensCrafters, we love eyes and we care about the people behind them.
LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.
With a career at LensCrafters, you’ll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you’ll be helping people look and see their best.
GENERAL FUNCTION
The Director of Store Operations has leadership responsibility for all aspects of LensCrafters Store Operations RTB and Project teams. This includes responsibility for providing an operations leadership role for brand team projects and leading and developing all direct reports.
MAJOR DUTIES AND RESPONSIBILITIES
Leadership
• Provide leadership and support on LC brand initiatives to ensure the field is positioned to execute with excellence.
• Chair the development of all long-term projects across all project phases.
• Build and foster collaborative relationships with all brand team members, field leadership and CSC departments to stay informed and abreast of new initiatives and business processes.
• Champion the development and sustainment of the operations activity calendar.
• Maintain and coordinate to ensure priorities are balanced and manageable.
• Lead and develop direct reports.
Direct Execution and Management of RTB (Run the Business) and Projects
• Lead and deliver project work plans that include clear objectives and time lines; identify needed resources and provide accurate estimate costs. Communicate progress and results.
• Responsible for development and sustainment of the in-store customer experience.
• Responsible for development and integrity of all store Policy and Procedures.
• Responsible for Customer Transaction Process and POS development support.
• Responsible for Risk Management/Loss Prevention and partnership with CSC.
• Maintain effective working relationships with CSC Departments.
• Apply knowledge and experience to evaluate alternative solutions to drive positive project outcomes
• Oversee direction and ensure execution of project plans.
• Provides communication content for all projects and initiatives to the Communication Team.
Store and Field Leadership Support<
• Implement methodologies, which enable field to ask questions related to store execution.
• Create an environment that fosters feedback from field leadership to generate process improvement.
• Provide RMs support and assistance addressing questions, issues, and any crisis that may arise.
• Represent the voice of the field by developing a working knowledge of store operations and execution via:
• Quarterly visits to field/store
• By working in a store twice a quarter
Process Improvement
• Establish processes and tools to efficiently analyze overall effectiveness.
• Ensure field feedback on all initiatives is captured and incorporated for process improvement.
BASIC QUALIFICATIONS
• 10+ year’s leadership experience in multi-unit retail industry environment
• 10+ years project management experience
• Bachelor’s degree or equivalent experience
• Strong leadership skills
• Self-governing
• Visionary/Strategic minded
• Strong oral and written communication skills
• Strong interpersonal skills
• Strong working knowledge of store operations
• Critical thinking/Analytical skills
• Ability to influence/negotiate
• Retail industry knowledge
• Organizational Skills
• Ability to balance multiple projects simultaneously
• Work ethic – flexibility in hours worked
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
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