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Vice President, Retail Operations
Michael Kors
New York, NY, United States
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Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
The Vice President, Retail Operations will be responsible for the development of the Michael Kors field operations team through effective oversight of activities that promote and enhance the organization’s operational efficiencies and drive long term profitability. This role will be responsible for the development, integration, and implementation of a broad range of initiatives relative to the strategic direction of the organization. The Vice President, Retail Operations, will interface directly with field and corporate management as well as international retail divisions.
Principal Responsibilities:
• Develop and lead the retail operations team consisting of workforce management, field operations and store communications. Responsible for defining team strategy and project plans to execute initiatives.
• Lead the store workforce management team to drive efficiencies in store scheduling, payroll forecasting, reporting and administration of incentive programs.
• Partner with corporate compensation department to analyze store incentive programs to recommend changes that will drive topline growth and/or expense savings.
• Primary liaison between corporate overhead departments and stores to ensure that all information is communicated in a timely, consistent and brand appropriate manner.
• Drive operational excellence in stores by creating consistent and efficient back of house standards across the entire store fleet.
• Oversee regional field operations managers to drive field compliance of back of house standards through regular store visits and audits.
• Manage store opening, expansion, relocation and closing process to ensure consistent execution.
• Partner with finance department to manage store expenses and drive cost savings.
• Collaborate with digital and IT teams to refine omni-channel strategies to continuously deliver a seamless end to end customer experience that spans both online and stores.
• Stay informed of new technology and industry initiatives to drive innovation and efficiency within stores.
• Partner with Learning and Development to support training tools and new hire onboarding process to enhance customer experience and increase store productivity.
• Establish the rules of engagement to ensure that clear expectations are set and agreed upon between business units while fostering collaborative working relationships with domestic cross functional partners and global operations partners to drive business growth, strategic initiatives and global operational standards.
Skills & Expertise:
• 15+ years of retail and operational experience, specifically in field operations, workforce management and communications
• Ability to work in a fast paced, dynamic environment and prioritize workload to manage multiple projects with strict deadlines
• Must be a team player
• Proven leadership ability, as well as strength in building internal partnerships
• Ability to think strategically and develop achievable long term goals
• Strong organizational, project management and time management skills to successfully implement strategic initiatives from initial idea through execution
• Strong quantitative, analytical skills with attention to detail and accuracy
• Strong communication, critical-thinking, and presentation skills; including the ability to provide written and verbal direction effectively
We are an Equal Opportunity Employer M/D/F/V