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AVP Digital Commerce
Maurices
Duluth, MN, United States
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External Job Description
Serves as the overall lead for the eCommerce Operations team for maurices and drives the strategic vision and execution of the ongoing platform evolution, ongoing management and support for www.maurices.com; including managing the relationship with Ascena Shared Services partners as well as the third party call center partners.
Duties
• Works to explore business needs and define platform priorities and a long term enhancement roadmap to meet future business requirements and enable revenue growth to meet/exceed business targets. Works with internal stakeholders as well as third party providers and agencies to create and manage a comprehensive platform roadmap to enable future channel growth.
• Is responsible for ensuring that all platform-related projects are delivered on time and on budget.
• Has ultimate responsibility for ensuring that customer service issues are resolved; and fulfillment vendor ships products on-time to meet customer expectations.
• Manages third-party vendor relationships for fulfillment, call center, and ongoing platform operations to meet business needs. (10% of time)
• Works with Ascena Shared Services and IT leadership on the overall eCommerce platform vision across multiple Ascena brands; and ensures that maurices brand needs are incorporated into and satisfied by shared services projects that touch eCommerce; including fulfillment center; shared eCommerce platform components; and store/eCommerce shared initiatives such as Distributed Order Management and inventory management projects.
• Ensure brand specific requirements are met or exceeded.
• Works in partnership with Digital Analytics team to inform site performance and use predictive analytics to define future needs for call centers, testing, site enhancements.
• Manages and grows the team that reports to him/her. This includes working with direct reports to establish expectations and growth strategies and providing regular (formal and informal) feedback relating to their work and established goals/strategies.
• Responsible for providing strategic overviews and status updates to senior leadership team members (at the Direct, Agency, and ELT level).
Requirements
Education:
• Bachelor’s degree required; MBA preferred 7-10 years of overall Ecommerce operations expertise (technology and business process).
Experience / Requirements:
• Must have 7-10+ years of experience in building and leading teams involving extensive digital/mobile strategy development, user experience, and site merchandising
• Proven experience leading Ecommerce process and optimization.
• Rich experience in supporting business objectives through the development of process, tools, systems and teams.
• Excellent analytical, management and communication skills, both written and oral, to synthesize key issues, develop strategies and process, communicate and persuade constituencies towards specific optimized processes and working partnerships.
• Excellent interpersonal skills and commitment to empowerment
• Quick study of complex problems and a highly organized approach to finding high impact solutions
• Team player with a collaborative approach who shares success
• Experience with ATG eCommerce platform / BCC management preferred
• HTML and strong information architecture (search, navigation, taxonomy)
• Strong management and leadership experience
• Ability to work actively with a team and cross-functionally to solve issues and/or create opportunities