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Senior Web Producer
Gap Inc.
San Francisco, CA, United States
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Senior Web Producer, Promo Delivery, Gap Online
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and today we’re the world’s most iconic American brand.
We’re represented in more than 1400 stores in over 40 countries, and online. Our unique aesthetic is optimistic cool, elevated American style. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes,” and today we’re leaders in employee volunteering and social impact.
If you're full of ideas, if you want to work with phenomenal people, and if you think we should leave the world better than we found it, we'd love to meet you.
GENERAL SUMMARY: We are looking for an enthusiastic and passionate e-commerce Senior Producer to be a part of the Global team for Gap Online. This Senior Manager will own and oversee the production of all ecommerce promo initiatives for our global sites: US, Canada, UK, Europe, Japan, and Factory. This includes partnering with cross-functional online teams to manage the production of seasonal promo marketing content, as well as producing other promo and email marketing campaigns, cross channel and cross brand projects, and feature rollouts as needed. The Senior Producer must be able to drive cross-functional teams to execute tasks and deliverables on time, ensuring that scope and schedule expectations are clearly defined.
In addition to project management, the Senior Producer works with the Director of Web Production and cross-functional teams to define and evolve processes that address operational needs and improve efficiency – a constant opportunity for a growing team.
Last but not least, the Senior Producer leads a team of producers to manage the operations and marketing delivery of cross-channel promo campaigns across all vehicles (site, email, mobile, store support).
Roles & Responsibilities:
• Owns the definition and implementation of the promotional pipeline for the online business.
• Supports and leverages the development of cross-functional processes, systems, and training, driving cross-functional teams to execute tasks and deliverables on time, ensuring that scope and schedule expectations are clearly defined.
• Drives and implements business process improvement leading the development of end-to-end business process that will improve the efficiency of the promo pipeline.
• Works with team to maintain most efficient and effective processes and communication methods to manage projects.
• Works with functional leads to implement process change when needed.
• Acts as an advocate within the brand for overall site quality and accuracy.
• Acts as key contact for escalation in troubleshooting site and tool issues and escalates to senior leadership as needed.
• Responsible for resource planning and capacity management for all projects.
• Educates cross-functional owners within the brand on technical feasibility of projects and potential impact to site; provides alternative solutions to help mitigate risk.
• Utilizes key metrics for planning and prioritizing work; endorses usage and improvement of metrics across the team.
• Acts as a filter for Product Management in defining cross-functional requirements for future website/tool enhancements, providing information when process changes are impacted or needed.
• Responsible for direct management of Producers on the team. Manages career planning, training and advancement for each individual.
• Experience in developing and managing detailed project plans for web projects including cross functional and cross-organizational projects.
• Exemplary ability to quickly analyze project requests and to determine technical feasibility, required activities, and the appropriate resources required.
• Strong working knowledge of web production and release processes, including direct experience with website tools and technology.
• Superior skills in defining cross-functional and marketing/creative processes.
• Ability to influence and coordinate activities among cross-functional, cross-channel teams.
• Excellent oral/written communication, analytical and interpersonal skills to effectively work with all levels across the organization.
• Demonstrated experience in people management and development
• Bachelor’s Degree or equivalent
• 5-7 years of production experience
• 2-3 years of consumer based online experience, preferably retail
• 3-5 years of leadership experience
KEY BENEFITS:
• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Employees receive medical, dental, vision and life insurance.*
• Employees can apply for tuition reimbursement.*
• Family care programs.
• Commuter benefits.
• Pet Discount Program.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.