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Coordinator, E-Commerce
Estee Lauder
Denver, CO, United States
Job Details - this job has expired, please see similar jobs below
Description
Coordinator, E-Commerce, DARPHIN
PRODUCT/DATABASE SUPPORT:
•Assist in ongoing maintenance and update of the product database, including addition of new products (gather product details/images/copy) and continually monitoring/changing outdated information (e.g. discontinued products, price, etc.) and actively merchandising for optimal site experience.
•Assist in monitoring product inventory daily including out of stock items and arrival of new product launches – ensuring updates are made in a timely manner and communicating updates to external & internal teams
•Active merchandizing of the site to ensure a best-in-class customer experience - i.e. removing sold out items, moving down older products, removing seasonal copy that is outdated, etc.
•Distribute product assets to to external partners on an as needed basis.
•Conduct final user testing and quality assurance processes on all new offer codes and new products to ensure accuracy, browser compatibility and highest quality user experience.
•Maintain and update library of photography images and videos, keeping it organized, current and easily searchable.
•Serve as the team’s main point of contact for Customer Service and Operations for all promotions, marketing plans, new products and consumer questions and issues; Work with senior team members to resolve Customer Service issues.
•Continually monitor brand site online promotions and proactively notify team of any changes that need to be made.
•Participate in Online planning meetings regarding new product launches, emails, promotions, etc. Assess new programs and promotions based on historical analysis. Take and distribute meeting notes.
MARKETING/SITE SUPPORT
•Manage set up of offer codes and offer testing for all promotional campaigns
•Management of promotional samples: Monitor samples inventory, manage all new sample set up in database, and liaise closely with North America Ecommerce team on promotions to ensure accuracy.
•Oversee the implementation of site refreshes and ensure they follow the marketing calendar.
•Communication liaison to Customer Service team with regards to customer issues/comments, as well as keeping the Customer Service team apprised of updates in marketing calendar/promotions
•Manage all kitting requests of online sets and setup of SKUs in product database
•Assist with the organization & uploading of assets for all retailer partners.
•Maintain marketing & content calendars and distribute updates to Online, Customer Service & 3rd party vendors.
•Oversee various aspects of email marketing, including asset delivery, CRF creation, testing, approvals and regular reporting.
•Assist in QA of special ecommerce projects.
Qualifications
•0-2 years related experience; online experience a plus.
•MS Office with proficiency in excel.
•Adobe Photoshop and .NET experience a plus.
•Detail-orientated individual with strong organizational skills.
•Excellent verbal and written communication skills. Strong communicator, highly organized, strong ability to multi-task and prioritize in a fast-paced environment
•Embraces both big picture objectives and follows through on details.
•Excellent at working toward a deadline, keeping projects on track.
•Excellent time management skills.
•Positive, committed attitude.