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Account Services Coordinator
Nine West
New York, NY, United States
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Job Description
To maintain and oversee all aspects of customer order files to ensure accuracy on a daily basis. Acct Services Coordinator serves as a liaison between customer service, merchandising, sales, and distribution. Limited direct communication with retail customers.
• Indirect impact – strictly follows established business guidelines of processes set by customer service management team. Resolves most problems without management’s involvement but should know when to involve management.
• Works closely w/sales, distribution, production and external customers (not all depends on division’s preference) to field questions regarding order status.
Innovation and Change (i.e. range and diversity of activities, problems, processes, market dynamics and management challenges that need to be recognized and resolved)
• Process varies by customer; already established by customer.
• Daily challenges – didn’t receive order, order discrepancy, research for customer, charge back research and shipping information
• Provides customer service support to internal sales reps and sales managers.
• Communicates to warehouse managers to resolve problems and give direction.
• Occasionally responsible for training new associates (CSR’s) assist new management in learning/understanding accounts and processes.
• Expected to maintain strong teamwork and to support co-workers.
Qualifications
Educational Background
• Bachelor’s degree
• Minimum 3 yrs customer service experience
Professional Knowledge
• Experience with retailers
• EDI experience
Other Skills (e.g. IT, language, etc.)
• Excel, Microsoft Office packages (email/ word)
• SAP preferred
• EDI experience
• Apparel, footwear and accessory experience preferred
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.