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Brand Manager
Global Brands Group
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Brand Manager - Private Label
Specific Responsibilities
Customer Service
• Communicates with various corporate departments (production, sales, A/R, Brand Management, Imports) regarding potential account issues.
• Acts as the liaison between the sales team and accounts regarding open balances on bulk orders, shipping information updates, requests and negotiation of extensions, etc.
• Manages price negotiations between overseas office and customer.
• Track sample shipments for various production samples.
• Manage timelines for on time deliveries.
Sales Support
• Creates and distributes various SAP reports to sales team when needed or requested.
• Attends and assists with showroom appointments and customer appointments when requested.
• Works with sales executives and accounts on monthly and quarterly sales reporting.
• Works closely with the production team to improve delivery when necessary.
• Works closely with the chargeback teams in helping to resolve deductions made by the accounts.
Order & System Management
• Collects, reviews and forwards to appropriate corporate partners all paperwork and information necessary for new customer setup.
• Completes and submits to the TSG team necessary paperwork for sales order entry; Reviews order forms for accuracy and compliance and makes necessary adjustments prior to sending to TSG.
• Resolves all TSG issues by editing and maintaining sales orders via the TSG Tracker module.
• Manually keys sales orders when required due to order complexity or delivery requirements (off-price, specialty, short delivery time, etc.).
• Updates customer order management website portals with appropriate and accurate data.
Skills and Requirements
• Experience in a sales or customer service role required.
• Footwear experience preferred.
• High level of computer proficiency required.
• Advanced Microsoft Excel skills preferred (lookup functions, array formulas, pivot tables and data management).
• Knowledge of Retail Math.
• Strong business analysis skills with propensity to suggest and drive solutions.
• Propensity to “up-sell”.
• Organizational and time management skills.
• Excellent communication skills, both written and verbal.
• Comfortable with team based work structure.
• Ability to demonstrate flexibility.
• Ability to manage multiple projects and shift priorities in a fast pace environment.
• Demonstrates initiative, is conscientious and provides complete follow through on all aspects of responsibility.
• High attention to detail.
GBG USA Inc. is an Equal Opportunity Employer