This job has expired, please see additional jobs below
Director, NA Digital Commerce Operations
Nike
Boston, MA, United States
Job Details - this job has expired, please see similar jobs below
Director, NA Digital Commerce Operations
Boston, Massachusetts, United States
Apply
• Overview
• Success Profile
• Rewards
• Responsibilities
• Map
• Related Jobs
Overview
NIKE Digital is taking technology into the future and bringing the world with it. At NIKE Digital, we embrace open source, contributing to the community by building – and sharing – digital solutions that work on a global scale. We invest in cutting-edge technologies and work with a network of open source libraries and tools, like React.js, Node.js and GraphQL. These investments and tools help us advance web and native UI development, evolve our data science and eCommerce capabilities, refine our DevOps and retool our services infrastructure.
We’re passionate about NIKE and all the swoosh represents: limitless drive, innovation, creativity and possibilities for collaboration. We focus relentlessly on talent and are always looking for ways to encourage growth. We are inspired by the NIKE legends who built an empire rethinking product and service, and we seek to bring that level of innovation to our technologies. Our vision is to build and deliver extraordinary NIKE platforms, services and products directly to athletes* around the world.
*If you have a body, you’re an athlete.
• Full Time
• Level: Corporate
• Travel: Minimal
Success Profile
At Nike Digital, we’re revolutionizing fitness and sport. We’re creating personalized digital experiences that inspire athletes to move faster, push harder and acheive their personal best. As a team, we're motivated by Nike’s proud legacy of always being first. Join our world-class technologists in finding innovative ways to engage consumers and strengthen their connection to our products, services and brand. The work you do today will help modernize the workplace and prove essential to Nike's future success and growth.
RESULTS-DRIVEN 9
DEADLINE-ORIENTED 9
DIGITALLY SAVVY9
TECHNOLOGICALLY SAVVY 9
COMPETITIVE 8
IMAGINATIVE 7
COLLABORATIVE 7
• inventive
• socially conscious
• team player
• multi-tasker
• Entrepreneurial
• problem-solver
Nike is one of the biggest and most prestigious brands. Making nike.com live up to that prestige and work at a global scale, is the kind of challenge that brings me back to work, day-after-day.
Ryan Miller Technical Architect
Nike gives me the freedom to create, to innovate, to fail. Our team is encouraged to experiment and take risks, a process out of which our digital future grows.
Chris Peddecord Front End Engineer, Nike Digital
Nike is one of the biggest and most prestigious brands. Making nike.com live up to that prestige and work at a global scale, is the kind of challenge that brings me back to work, day-after-day.
Ryan Miller Technical Architect
Nike gives me the freedom to create, to innovate, to fail. Our team is encouraged to experiment and take risks, a process out of which our digital future grows.
Chris Peddecord Front End Engineer, Nike Digital
Previous
Next
Rewards
• Healthcare
• Tutition Reimbursment
• Paid Time Off/Summer Fridays
• Family Support
• Relocation Reimbursement
• Amenities
• Work/Life Balance
• Company Wide Volunteering
Responsibilities
Converse is setting a bold strategic vision as we lead with digital to connect the marketplace by positioning converse.com as the first and best destination for authentic Converse products and experiences. Our Director, Digital Commerce Operations North America will blend supply chain expertise with a passion for exceeding consumer expectations. This new role will require you to set strategy and deliver it, while rolling your sleeves up to make sure we are executing every day. If you are results oriented and play well with others, join us.
Responsibilities:
As a key member of the North American Digital Commerce team you are responsible for driving operations that deliver a premium experience to our customers across the fulfillment experience, including supply chain, fraud management, & customer service. This includes (but not limited to):
• Manage operations across touchpoints with our customer service and fulfilment partners – including training.
• Manage all inbound /outbound supply chain logistics for our digital warehouse, including budgeting and forecasting.
• Deliver to KPI targets and forecasts for supply chain, fraud management & customer service
• Drive inbound and outbound fulfillment and customer services strategies that delight consumers & supports our brand strategy.
• Deliver process & programs that meet financial objectives, including fraud, inventory & program management.
• Unleash customer service as a face of the brand and potential profit center.
• Collaborate across a multi-functional team to identify business requirements and identify opportunities to lead business improvement.
• 8+ years of experience specifically in digital fulfillment & customer service, preferably with significant experience in Supply Chain and/or digital commerce
• Strong analytical and data management expertise, with an ability to create business models and translate data to varying stakeholders
• Expertise with OMS, Fraud & CRM processes & systems.
• Excellent communication, collaboration, negotiation and planning skills; demonstrated success in influencing & communicating ideas to various stakeholders.
• Ability to manage multiple projects and teams, prioritizing workload, deliverables, and timelines
• Ability to identify the metrics to drive success, measure KPIs, socialize understanding and drive initiatives to completion.
• Passion for leadership and culture development
• Outstanding team leader & player with a positive attitude. Proactive, with a strong sense of ownership and accountability.