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Coordinator, Retail Operations - Communications
Cole Haan
Greenland, NH, United States
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Mission/Role
The Coordinator, Retail Operations - Communications reports to the Sr. Manager of Retail Operations and is responsible for providing overall retail communications to the field teams, with a focus on operations support, and project management.
CORE ACCOUNTABILITIES:
Responsible for maintenance of the current communications platform
Acts as primary administrator and internal support for our internal communications platform to include but not limited to: user maintenance, password resets, editing/posting of retail field communication, managing internal workflow via approvals etc.
Acts as a strategic partner in creating a communications strategy to include: System updates, optimization of current processes, enhancement of cross functional communications and field to corporate communications
Works with all cross functional departments to ensure information is submitted according to the communication cadence and store workload calendar
Partners with Sr. Manager to create a set communications cadence that supports all internal cross functional needs
Works with marketing, buying and merchandising to create and publish quarterly product knowledge books to the field teams
Onboards and trains new internal Cole Haan team members including corporate and international partners (System training and password creation)
Ensures all communication is brand appropriate and checked for all punctuation/grammar
Ensures that communication is formatted for a global audience to help with understanding
Supports negotiations, project tracking, and task completion on all aspects of Cole Haan DTC events (Hotel, Presentation Space, Travel, ETC) for Management Conferences
Supports corporate office and store supply ordering, including packaging
Monitors and manages DTC supply budget, supply tracking and vendor relationships
Manages DTC weekly mail pack for operational content
Executes store operations special projects (ex. ordering walkie talkies or creating Excel tracking sheets)
Visits stores as necessary to ensure operations and field alignment
Special projects as assigned
Requirements
• Bachelor's Degree in Communications, Writing, English or a related field is strongly preferred
• Minimum of 2-5 years directly relevant work experience including corporate office, in addition to retail field is required
• Previous experience in managing communications in retail preferred; demonstrated understanding of how retail works
• Experience multi-tasking with the ability to handle changing priorities
• Poised and able to manage workload and stress with minimal supervision
• Excellent verbal and written communication skills, including the ability to draft correspondence with minimal direction
• Advanced computer skills, including Microsoft Office and PowerPoint preferred
• Ability to "think outside the box" and drive change
• Team-oriented, with demonstrated strong organizational and time management skills
• Demonstrated ability to identify and isolate issues and finds creative ways to solve problems
• Strong communication skills
• Exceptional interpersonal skills
About Us
We are proponents of Elegant Innovation.
Founded by Trafton Cole and Eddie Haan in 1928, Cole Haan is built on American craftsmanship and ingenuity. We combine traditional methods, timeless style and modern innovations to create footwear and accessories for optimists of all ages. This company was started to make good things for people who make good things happen; it still does.
Cole Haan recently returned to its roots as an independently owned company and is growing rapidly in the US and abroad, as people rediscover the value of quality goods made without compromises.
We call New York City and Greenland, New Hampshire home, but you'll find us everywhere, including in more than 115 retail stores within the United States, within our wholesale exclusive partners, and in over 100 locations globally. We also invite you to visit us at any time at www.colehaan.com.
The Cole Haan brand is all about modernizing Trafton Cole and Eddie Haan's legacy. The Cole Haan company is about enlisting like-minded people who want to make good things happen.