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VP Business Process, Innovation and Consumer Engagement
PVH
Bridgewater, NJ, United States
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Design Your Future at PVH
VP Business Process, Innovation and Consumer Engagement (Omnichannel, Go to Market) - PVH Corp.
POSITION SUMMARY:
PVH’s Business Process organization enables strategic workflows to become more effective, efficient and capable of rapidly adapting to an ever-changing competitive environment. We optimize Business Processes to deliver consistent core capabilities balanced with flexibility to support business value added brand and/or regional differences so as to help PVH improve profitability, enhance customer satisfaction, and ignite growth.
The Vice President will manage activities in the Innovation and Consumer Engagement areas of the Business Process Management organization, including Omnichannel and Go to Market capabilities. The focus will be to plan and provide oversight including discovery, validation, and documentation of processes, system analysis, scenario modeling and implementation of changes. In addition the VP will define and optimize how relevant business information flows throughout the enterprise.
The Vice President provides guidance, coaching and mentoring to direct reports and/or Business Process Analysts and work seamlessly with the broader Business Process team to ensure operational excellence across the organization. Works closely with cross-functional partners to align technical solutions with business needs and enhance connectivity of business units, regions, functional areas and IT solutions/systems.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES:
• Accountable for performance and results of the business process deliverables in the Innovation and Consumer Engagement (Omnichannel, Go to Market) space.
• Develop a business process strategy based on a situational awareness of various business stakeholders and motivations; brands, regions and functions.
• Apply a structured business architecture approach and methodology for capturing current state of the enterprise, desired future state, and plan to get to the end state through logical, planned tactics.
• Describe the primary business functions of the enterprise and distinguish between customer-facing, supplier-related, business execution and business management functions.
• Define the set of strategic, core and support processes that transcend functional and organizational boundaries; identify and describe external entities such as customers, suppliers, and external systems that interact with the business; and describe which people, resources and controls are involved in the processes.
• Define the data shared across the enterprise and the relationships between those data.
• Capture the relationships among roles, capabilities and business units, the decomposition of those business units into subunits, and the internal or external management of those units
• Review and manage resource assignments based on project priorities. Support project leads with determining accurate estimates for project planning.
• Identify opportunities for increased efficiency through new tools and techniques. Participate in system process reviews and testing to examine output.
• Maintain strong relationships with business partners to achieve a robust and sustainable governance model.
• Lead multiple resources activities across business and technical areas.
• Stay abreast of industry and BPM trends in order to proactively identify areas for growth, improvement and development. Participate and conduct formal performance management reviews for employees including full responsibility for hiring/firing decisions and pay decisions. Mentor associates within the Business Process team. Create an environment conducive to training and developing.
• Present senior leadership with project status updates and progresses.
• Specific requirements include: oversee BPM activities including discovery, validation, and documentation of processes, system analysis, scenario modeling and implementation of changes; own definition and optimization of how relevant business information flows throughout the enterprise; delivering an integrated view of the PVH enterprise using a repeatable approach, cohesive framework, and industry standard techniques for business process management.
QUALIFICATIONS & EXPERIENCE:
Experience:
• Minimum of 10 years of experience in business process improvement and redesign methods (business process re-engineering, Six Sigma or total quality management).
• Minimum of 7 years of experience in managing IT business processes for a global organization.
• Minimum of 5 years of experience influencing key decision makers or senior executives in a large, cross-functional team setting.
• Business domain experience in the process area being supported and project management experience is preferred
Education:
• Bachelor’s degree is required; graduate degree is preferred.
• Training in Business Process Management is preferred but not required
Skills:
• Effectively lead teams and plan projects / tasks.
• Ability to analyze resources needed to meet objectives and solve problems.
• Excellent analytical, conceptual thinking, strategic planning, and execution skills to drive organizational change.
• Ability to articulate complex ideas, comprehend written and verbal communications and possess excellent presentation skills.
• Strong negotiation skills with the capability to creatively influence ideas as well as leverage resources logically.
• A broad, enterprise-wide view of the business and appreciation for strategy, processes and capabilities, enabling technologies, and governance
• The ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies
• ability to manage complexity; distill complex information and processes into simple views and communications
• Experience using model-based representations to collect, aggregate or disaggregate complex and conflicting information about the business
• Experience planning and deploying both business and IT initiatives
• Experience modeling business processes using a variety of tools and techniques
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
• The ability to act as liaison conveying information needs of the business to IT and data constraints to the business; applies equal conveyance regarding business strategy and IT strategy, business processes and work flow automation, business initiatives and IT initiatives, and benefit realization and service delivery
• Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
INTERNAL & EXTERNAL CONTACTS:
Internal:
All levels across IT organization and business owners.
External:Technology vendors.
SUPERVISORY RESPONSIBILITIES:
Direct:
Business Process Team for Innovation and Consumer Engagement (Omnichannel, Go to Market)
Indirect:Business Process Analysts, Business Project Resources
DECISION MAKING:
Make decisions on complex projects and approve recommendations for changes to processes. Determine general resource allocation for global business process in the Innovation and Consumer Engagement (Omnichannel, Go to Market) areas.
RESOURCEFULNESS/CREATIVITY:
Requires the ability to work under pressure managing multiple tasks simultaneously and possess an understanding of business/IT related language. Report potential issues and/or efficiency opportunities to leadership.
ENVIRONMENT:
Must be able to work in a fast paced environment and handle multiple tasks simultaneously. Domestic and international travel may be required.
The role can be primarily based at either 1001 Frontier Rd. Bridgewater, NJ or 200 Madison Ave. New York, NY, depending on the selected candidate's preference. This position will require presence in both of these offices.
It is the policy of PVH Corp. to ensure equal employment opportunities to all qualified persons without regard to race, gender, religion, age, national origin, citizenship status, disability, qualified veteran status, marital status, or sexual orientation.
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