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Quality Assurance/Compliance Specialist
Cornerstone Brands
Maple Heights, OH, United States
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The quality assurance/compliance specialist is a dual role; they are responsible for monitoring product quality through product audits including assembly, testing, package evaluation, instruction accuracy, returns reports and reviews with the purpose of decreasing returns and improving quality. Additionally, they act as the primary back up for all vendor compliance and item set up functions.
Primary Areas of Responsibility:
• Returns - monitor & analyze returns to continuously reduce return rates. Identify opportunities for improvement and collaborate with merchant to develop plan of action
• Customer Reviews - monitor & analyze customer reviews and call center feedback for product improvement opportunities; participate in cross-functional committee meetings
• Support merchants and call center as needed with customer resolution to resolve quality, assembly or product related issues
• Work closely with the Product Development team to ensure product quality & construction standards are consistent with new introductions
• Initiate, track and manage all third party factory testing and inspections to ensure production and pre-shipped goods meet quality standards
• Assist with product and packaging testing as directed; ensure protocols and documentation are maintained; make recommendations for improvement as needed
• Assist with review of instructions and formatting into Improvements template
• Travel to distribution center to inspect new and existing product. Check on packaging & quality issues, check locations, work with repackaging and ensure vendor compliance with all product audited
• Support Sourcing and Product Development team as needed when team members are traveling
• Manage and complete all expense reports for Sourcing team
• Cross train with Vendor Compliance Specialist to perform all tasks including item set up, assignment of import codes and E-buy functions. Understand label and routing requirements, process for initiating chargeback’s and communication with vendors and VTG (corporate support) group as needed
• Participate in other projects as assigned by leader
Essential skills and Abilities Include the Following:
• Strong oral and written communication skills
• MS Office skills with emphasis on Word and Excel
• Ability to maintain effective relationships with both internal and external partners
• High level of attention to detail
• Strong organizational skills
• Problem solving skills
• Able to lift at least 40 lbs
• Able to follow instructions and assemble various products
• Ability to identify opportunities for process improvement
• Ability to travel domestically when needed
• Demonstrated independent decision making
Education:
• High school diploma with additional training in a business discipline preferred
Experience:
• Past experience in a QA/QC role is desirable
Why Improvements
Improvements is the go-to resource for smart solutions for our customers’ life and home focusing on the classic and traditionally based assortments. We maintain the importance of developing and introducing exclusive products consistent with our problem-solving brand while providing style and design along with functionality. We’ve been around since 1992 and continue to have an entrepreneurial spirit and encourage our employees to contribute ideas and suggestions to make us even more successful. Our employees enjoy a competitive benefit program including health and retirement plans, merchandise discounts, volunteer days, and more. We encourage growth and development across the company. Most importantly, we have fun.
About HSNi
HSN,Inc. (Nasdaq:HSNI) is a $3.4 billion interactive multichannel retailer with strong direct-to consumer expertise among its two operating segments, HSN and Cornerstone. HSNi offers innovative, differentiated retail experiences on TV, online, via mobile devices, in catalogs, and in a brick and mortar stores. HSN, a leading interactive multichannel retailer which offers a curated assortment of exclusive products combined with top brand names, now reaches 95 million homes (24 hours a day, seven days a week, live 364 days a year). Cornerstone comprises leading home and apparel lifestyle brands including Ballard Designs®, Frontgate®, Garnet Hill®, Grandin Road®, and Improvements®. Cornerstone distributes approximately 320 million catalogs annually, operates eight separate digital sales sites and operates 11 retail and outlet stores.