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Customer Service Lead
Revolveclothing
Cerritos, CA, United States
Job Details - this job has expired, please see similar jobs below
Meet REVOLVE:
REVOLVE is the virtual home for an unrivaled collection of over 600 of the world's most-coveted established and emerging brands in women's and men's designer apparel, shoes and accessories. REVOLVE provides the highest quality online and mobile shopping experience, serving the style-savvy consumer with impeccable customer service. Based in Los Angeles, REVOLVE’s aesthetic is deeply rooted in the Southern California lifestyle from which it was founded, where a savvy view of fashion and fun-loving attitude are infused into the entire REVOLVE customer experience. For more information please visit www.revolve.com.
At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 700+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.
Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, happy hours twice a week, free weekly lunches, and pretty rad company parties.
To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.
Are you ready to set the standard for Premium and Luxury online shopping?
Main purpose of the position:
Assist Managers in training and developing customer service representatives. Answering inbound escalated calls, chats, and emails with professionalism and excellent support. Other duties may be added as needed.
The Details:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Train and develop newly hired Customer Service Representatives
• Review email, chat, and phone call communications ensuring that company policies and ideals are upheld
• Answer inbound telephone calls and providing excellent customer support
• Respond to customer questions and comments via phone, email, and live chat with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Handle escalated customer calls, emails, and chats as needed
• Follow up on all written correspondence and escalate to Customer Service Manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction
• Able to navigate proficiently through multiple systems
• Keep current and train Customer Service Representatives with all new policy and procedures
Required competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
• Ability to work in a team environment and give honest and direct feedback
• Ability to work in the intensity of high volume inbound call center and capable of upholding the highest quality standards for individual output
• Knowledge of apparel construction and fabrication and various fashion categories
• Creative aptitude and vision to recognize, understand, and respond to the needs of e-commerce customers
• Ability to work evenings and weekends
Minimum Qualifications:
• High school diploma
• 1+ years in customer service
• Type 40+ words per minute
Minimum Qualifications:
• Some college
• 2+ years in customer service, help desk or call center experience in retail environment
• 1+ years team leadership experience
• Type 50+ words per minute
• Working knowledge of website navigation
• Experience with Microsoft Word and Excel
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.