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Manager eCommerce
Luxottica
New York, NY, United States
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Manager eCommerce - Sunglass Hut
Store #: 110113 Brand Presentation
Position:Full-Time
Sunglass Hut is a global leader in the sale of premium sunglasses with over 2000 retail stores across North America. We offer competitive benefits, valuable training, and unlimited growth opportunities.
As part of an eyewear industry leader, Luxottica, Sunglass Hut has an energetic, fashion-forward culture and diverse career paths for all types of talented and driven people.
At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for the top brands, latest trends and exclusive styles of high quality fashion and performance sunglasses.
GENERAL FUNCTION
The Manager of eCommerce for Sunglass Hut is responsible for managing the relationship with local hosts (i.e. Macy’s, etc), and for implementing at a local level the strategies defined by the eCommerce global leadership team for Sunglass Hut North America. The Senior Manager of eCommerce has functional oversight including shops in shop management and online store web operations. The Senior Manager eCommerce is accountable for the Sunglass Hut eCommerce (SGH.com and shop in shop).
MAJOR DUTIES AND RESPONSIBILITIES
• Continuously looks for business opportunities with new partners.
• Manages the relationship within the existing partnerships.
• Manages the day by day activities required by the shops in shop, providing assets to the partners, curating their assortment.
• Responsible to leverage the local cross brand eCommerce teams expertise, in effort to keep daily control of SGH.com performances, and to ensure the proper site operations.
• Coordinate omnichannel projects through dedicated resources.
• Use market research, customer surveys, and web analytic data to understand customer needs and identify new opportunities.
• Serves as expert on trendsetting practices in local eCommerce sites functionality.
• Understand business requirements coming from the coporate, working with resource and project managers to meet scheduled timelines.
• Manages the overall customer experience on the web site, with a strong focus on NPS.
• Partners with marketing to ensure promotions and deals are effectively communicated to customers.
• Coordinate with local CRM team to ensure a proper cross-channel communication.
• Ensures quality and consistent execution of all eCommerce operational processes.
• Analyzes web metrics and makes recommendations to improve website performance including new ways to drive website traffic and revenue opportunities.
BASIC QUALIFICATIONS
• Bachelor's Degree in Marketing or related field
• 5+ years of relevant experience
• Experience managing eCommerce, web design, and web development projects
• Proven track record of success in helping to analyze and solve significant business problems
• Strong track record of working effectively with product and technology teams, and marketing and branding teams
• Direct experience with serving customers (internal and external)
• Proven track record in leading change in a growth business
• Experience utilizing process leadership to drive standardization and improvement in business results
PREFERRED QUALIFICATIONS
• Experience working in Retail industry
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact the Luxottica HR Solutions Group at 1-866-431-8484.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.