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IT Senior Director- Infrastrcuture, NY
Vince
New York, NY, United States
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Established in 2002, Vince is a global luxury brand best known for utilizing luxe fabrications and innovative techniques to create a product assortment that combines urban utility and modern effortless style. From its edited core collection of ultra-soft cashmere knits and cotton tees, Vince has evolved into a global lifestyle brand and destination for both women’s and men’s apparel and accessories. As of January 28, 2017, Vince products were sold in prestige distribution worldwide, including approximately 2,300 distribution locations across approximately 45 countries. With corporate headquarters in New York and its design studio in Los Angeles, the Company operated 41 full-price retail stores, 14 outlet stores and its e-commerce site, vince.com. Please visit www.vince.com for more information.
Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.
Vince is seeking a technology leader responsible for providing ‘hands on’ leadership and vision for the IT Infrastructure team. The position reports directly to the Chief Information Officer. He/she will be responsible for defining IT Infrastructure strategy, direction, architecture, standards and management to include disaster recovery, security, systems, servers, networks and storage. He/she must ensure reliable 24x7 operations. The company is continually looking to transform, progress and conduct business in new and increasingly efficient ways. The Sr. Director, Infrastructure will act as a liaison between IT and business teams, ensuring alignment and effective delivery of new IT solutions with our omni-channel initiatives.
Organizational Structure:
The IT Sr. Director – Infrastructure reports directly to the CIO
Responsibilities:
• Architect and maintain the Vince technology infrastructure to ensure optimal performance, resiliency, security and cost effectiveness of technology
• Own and manage IT General Control environment, including
◦ Change Management
◦ Configuration Management
◦ Security
◦ Incident Management
• Manage and direct our operations and development outsource business partners (Auxis & Sonata)
• Manage Vince IT Help Desk. Manager the end-user computing environment (desktops, laptops, mobile devices, desktop applications, etc.) to ensure end-user needs are met in a timely and effective manner. Manage technology and resources to resolve issues and requests in expeditiously
• Ensure compliance with Sarbanes Oxley, ISO, PCI and other necessary controls to protect data and information assets. Establish and manage compliance with necessary IT policies and procedures for the smooth operations and recovery of the computing environment
• Develop a Disaster Recovery strategy plan for critical Vince systems and infrastructure
• Assess single points of failure in Vince infrastructure and recommend actions as appropriate (remediate or accept risk)
• Oversee the monitoring, maintenance, upgrade and administration of all IT systems, to include applications, servers, storage, databases, desktops / laptops and mobile devices
• Provide strategic direction and leadership for the IT infrastructure team to include setting priorities, coordinating projects and resources, and the reporting on group activities
• Negotiate and establish service level agreements (SLAs) and operating level agreements in alignment with company objectives and customer needs
• Design, implement, deploy and manage systems/applications monitoring processes and tools to proactively identify and resolve problems within the company computing environment
• Proactively manage the company and vendor resources to work through events/ problems in order to minimize end-user impact. Draft and distribute communications to the IT team and affected end-users
• Evaluate, recommend, implement and administer cloud-based services to provide key functionality to the company. Negotiate and manage contracts with key service providers to ensure service levels are met.
• Manage the timely backup and recovery of applications and systems to enable the recovery of information should an adverse event occur
• Design, manage, upgrade and deploy standardized hardware and software images and configurations for the end-user computing environment in alignment with business requirement
• Establish standardized processes and key operational metrics based upon ITIL to effectively manage the performance of the Operations organization. This includes availability and performance of applications and servers, service desk ticket management, hardware, lifecycle management, etc.
• Research and recommend new technologies, applications, hardware, etc.
Qualifications:
• A bachelor’s or advanced degree in computer science, business information systems, or equivalent 10+ years experience
• Demonstrated experience transforming IT infrastructure and moving an organization toward a service delivery model
• Proven experience in IT infrastructure management in a complex environment and a background in architecture, systems administration, network administration and storage administration
• Proven IT leadership and staff development skills
• Leadership experience directing, leading and mentoring IT professionals
• Demonstrated delivery orientation
• Solid project management skills and the ability to manage multiple projects concurrently
• Strong knowledge of ITIL and change management systems and methodologies
• Demonstrates the business and financial acumen necessary to develop and present data-based ideas and solutions in a clear, concise, organized manner
• Experience designing and administering IP based networks, WAN technologies (MPLS, QOS…etc.), virtual server technologies, single sign-on and authentication, DHCP/DNS, MS Azure, MS Dynamics, MS Office 365, SAN/NAS Storage
• Strong analytical capability and excellent verbal and written communication skills
• Knowledgeable about a broad set of technology platforms
• Effective in influencing and negotiating to achieve amicable outcomes
Compensation:
The successful candidate will enjoy a competitive compensation package which may include short and/or long term incentives, clothing allowance, and merchandise discount, in addition to base salary and full health and welfare benefits.
Vince strives to maintain a diverse workplace and does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.
Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V