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Application Support Analyst - Ecommerce | London
ASOS
London, , United Kingdom
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Application Support Analyst
As our Application Support Analyst you will sit within the wider Services Department working within a dynamic team to prevent system problems or any incidents that could disrupt our applications. A strong understanding of high transactional websites is a must for this position.
What you’ll be doing…
• Proactively monitor all identified key performance indicators to ensure the ASOS Website is running within the identified tolerances. Support the identification of new KPI
• Manage all events on the systems, benchmark and trend to identify potential issues continually identify improvements
• Undertake all regular support activities i.e. service requests, regular jobs/activities, content uploads, workarounds and maintenance
• Proactively review diagnostic data which includes logs, errors files and exceptions to identify potential problems and risks so they can be resolved before service is interrupted
• Collaborate with 3rd Party vendors, infrastructure, DBA, performance and development teams to resolve issue/risks in the ‘end to end’ solution
• Work within a live SQL environment ensuring application functionality and business workflows are performing and functional
• Understand Database tables, relationships, stored procedures, indexes and views
• Script writing, cronjob setup and administration
• Writing Reports using SQL queries (iReport preferred)
• Willing to work out-of-hours and be part of a 24x7 call-out rota
We’d like to meet someone with;
• Experience as an Application Support Analyst with a keen interest in high transaction website Technologies. You are passionate about pushing the boundaries our support team and challenge yourself where possible
• Experience working on a high transactional website
• Strong MS SQL and Oracle experience, passing knowledge of .NET, ASP, HTML and java Script
• Experience of helpdesk call management systems e.g. touch paper, remedy, footprints, ServiceNow
• Experience working with Web Content Management systems
What’s in it for you…
• Generous salary, bonus and pension matching.
• Great development programmes.
• Amazing offices and great culture.
• 25 days holiday plus one extra day for your birthday.
• Subsidised gym and canteen.
• Huge staff discount and regular sample sales.
• Life insurance, medical care, cycle to work scheme.
• And tons more…
Technology at ASOS
ASOS is one of the UK’s top fashion and beauty destinations, expanding globally at a rapid pace. We believe fashion can make you look, feel and be your best and, with technology in our DNA, we deliver the latest trends to our digital-obsessed ‘twenty-somethings’ market. Our award winning Tech teams sit at the heart of our business. We deliver technical innovation and pioneer incredible solutions which are crucial to our continued success. We’re brave, creative and authentic; we’re extremely ambitious and thrive on the individuality of our amazing employees. Our values encompass everything needed for our tech people to be the thought leaders of tomorrow.