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Director - Creative Operations
Tiffany & Co.
New York, NY, United States
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Overview
The Director, Creative Operations will review all creative (Print, Digital, PR) briefs to ensure creative disciplines and needs are considered, requests are aligned to the brand vision and standards, and ample time is given to create the work. S/he will attend and represent creative at all project kickoff meetings to ensure alignment. The Director should have a keen sensitivity to creative workload(s) and project deadlines with the ability to shift and balance priorities based on the overall volume of work. This individual will develop an infrastructure and operations of the creative department to increase timeliness and communications, while supporting the creative development process. S/he will add operational efficiency to the creative workflow process by using best practices and tools to streamline and structure the way creative work is produced within Creative Marketing. The Director, Creative Operations will oversee department budgets, invoicing and work closely with the Vice President, Executive Creative Director on annual budget and profit planning.
Responsibilities
Project management oversight/operations responsibilities include developing, implementing and overseeing creative department workflow strategy and project assignments in collaboration with the Executive Creative Director. S/he will pro-actively partner with Project Management and Marketing teams on intake and delivery of all creative work, attend all project kickoffs and review all creative briefs and ensure all information is present for projects to be completed while collaborating with the Project Management on revisions and feedback. The Director will be responsible for sharing and monitoring creative and photography schedules and setting priorities to meet deadlines as well as troubleshooting problems as they arise. S/he will establish processes and infrastructure that will lend itself to the overall efficiency of the creative development process and communication within the creative department as well as own all creative team agendas and lead creative digital status meetings.
The Director, Creative Operations will lead and/or influence creative talent to achieve department and project goals through diplomatic communication, consistent messaging and organized creative processes. S/he is also responsible for representing the Creative team perspective, goals and deliverables in meetings across multiple cross functional teams, including Marketing, Public Relations, Project Management, Producers, and Production.
Qualifications
The ideal candidate will have the following qualifications:
• 7+ years’ experience running creative operations in-house.
• Experience with working closely with Creative team.
• Strong knowledge of creative and production workflows for cross functional projects, including print, digital and social media.
• Ability to manage time appropriately and meet aggressive deadlines.
• Ability to motivate and influence others by displaying strong leadership skills.
• Ability to guide and influence work and teams without direct responsibility.
• Excellent communication, organizational and interpersonal skills.
• Detail oriented and problem solver.
• Understands and advocates for creative excellence.
• Has been the first line of defense with internal or external clients.
• Positive “can do” approach for all projects.
• Possess a positive attitude toward teamwork and be an advocate for collaboration.
• Will quickly and easily adapt to changing mandates and priorities.
• Challenges must be met with proactive solutions.
• Luxury or fashion brand experience a plus.