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Director of Labor and Workload, Brand North America
Gap Inc.
San Francisco, CA, United States
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OVERVIEW
The Director of Labor and Workload leads teams responsible for allocating labor to all Gap North America stores. He/she will provide strategic short-term and long-term direction to each team while also providing support on day-to-day work. The person in this role is expected to have a deep understanding of all operational aspects of running Gap’s stores as well as strong analytical skills. As the leader of a team, the Director is expected to create an environment that motivates each team and individual to excel in their role. He/she will hire, retain, and develop top-talent and ensure a strong bench and succession plan for all positions.
COMPETENCIES
Collaboration & Influencing
Innovation Cultivator
Customer Impact
Empowerment
ORGANIZATIONAL LEADERSHIP
The Director of Labor and Workload and his/her team members interact with many cross-functional business partners, both within the North America region of Gap and the Global Gap Brand team. The primary business partners this position interacts with are the Stores and Upper Field leadership, other team members on the Brand Operations team, Field Finance, Communications, Field Visual Merchandising, Learning and Development, and Information Technology teams. Other business partners will include team members in Human Resources, Marketing, Company Planning, Loss Prevention, Inventory Management, Merchandising, Product Operations, and the Central Shared Services Center.
KEY RESPONSIBILITIES
·Ensure labor allocation methodology accurately captures workload needs in stores
·Work closely with Field Finance team to align on annual labor budget and provide monthly forecast updates
·Provide input on the labor impact of initiatives and workload requests from cross-functional business partners
·Partner with IT and cross-brand Store Operations teams to support strategic updates to the central scheduling approach and system
·Collaborate with international Operations teams to create consistent tools and processes related to labor allocation and management
·Provide consultation for productivity improvement initiatives, leading the cost/benefit analysis and setting of time standards for new / updated processes
·Represent the field in reporting needs, working as a subject matter expert to inform updates to reporting for stores and upper field
KEY EXPERIENCES
·Demonstrated ability to think strategically and act decisively.
·Ability to influence cross-functionally and at all levels of management.
·Experience influencing cross-functional teams and forming professional alliances within a complex environment across a breadth of projects, including Field partners, Finance, Marketing, Merchandising, external vendors, etc.
·Demonstrated ability to provide a high level service standard to both internal and external customers.
·Self-directed to initiate and drive projects through to completion.
·Demonstrated ability to understand and work with strategy execution, interpret data, understand business challenges and to propose solutions. Proven track record in developing longer-term strategic plans (e.g. annual initiative plans).
·Demonstrated ability to translate opportunities into solid implementation plans with measurable results.
·Flexibility to manage competing priorities and shift focus as determined by changing needs of the business.
·Strong business acumen, including a familiarity with financial concepts and analysis.