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Manager - China E-Commerce (Shanghai)
Abercrombie & Fitch
Shanghai, , China
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This individual will work as part of the eCommerce International Strategy Team to drive the success of our local websites and marketplace store fronts in China and Greater Asia. They will take a hands-on role in launching and helping grow our Tmall store front business in China, partnering with 3rd party vendors and A&F Home Office employees to bring the vision to life. Additionally, they will be heavily engaged in the support and oversight of our local websites, providing in-market expertise and feedback to the Home Office, and making recommendations for improvements. This individual will also need to identify new opportunities and provide proposals for our business to pursue. Success in this role will be highly dependent upon building and maintaining exceptional relationships with internal and external teams in both China and the US.
Responsibilities
• Facilitate communication between TMall, 3rd Party Integrator(s), and A&F teams; hold regular meetings with key team members in China and the US to ensure alignment on tasks, goals, and performance
• Shared ownership of project / task list to document new tasks, update existing tasks, and provide conclusions on closed tasks
• Provide regular reporting and performance assessment to the US team using available analytics data, focusing on actionable insights
• Document and share ideas for improvements to the TMall store front and local Asia sites
• Focus on innovative solutions that solve a problem and allow us to exceed our customers’ expectations
• Perform ongoing research leveraging various sources (Customer Service, online resources, patterning, vendors, and industry contacts) to stay abreast of trends, best practices, and opportunities
• Provide guidance and input as needed on projects headed by the A&F Home Office Team
• Partner with government agencies and vendors in Asia as needed (ex. licensing, contracts, integrations, payments, etc.) to support efforts from the Home Office
• Develop strategic roadmap for high-priority opportunities in the region
• Deliver ongoing enhancements and be accountable for results
• Partner with brand and digital marketing teams for planning Tmall marketing events and social integration platforms
• Take a Leadership role and help create a vision for the in-market team needed to be successful
Qualifications
• Bachelor’s degree or local equivalent required
• Fluency in Chinese and English required
• Proficient in Microsoft Office applications and experience with website analytics preferred
• Asia eCommerce experience a plus
• Strong communication skills with a curious, analytical mindset and aptitude for problem solving
• Self-motivated with a sense of ownership, a willingness to learn, and a strong desire to succeed
• Must balance competing priorities and demonstrate the ability to work without direct supervision
• Some travel may be required (internationally and within China)
• Experience working with teams outside of the China market