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Ecommerce Director
Luxottica
Mason, OH, United States
Job Details - this job has expired, please see similar jobs below
Position:Full-Time
Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.
In North America, our wholesale business is the home to global brands; Ray-ban, and many of the top fashion house brands. Our leading retail brands include; Lenscrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
GENERAL FUNCTION The Director of eCommerce leads Target Optical’s transformation into an ECOM/Omnichannel retailer by driving development of strategies, tests and processes that achieve this goal.
MAJOR DUTIES AND RESPONSIBILITIES
• Leads development and implementation of eCom strategy.
• Develops short and long term objectives, customer metrics, analytics, new Business Development, and overall performance.
• Develops and implements strategies to increase conversion rates, average order size, customer profitability, customer retention, site traffic and reduce cart abandonment rates.
• Owns and manages Guest Experience including design & aesthetics, content, navigation, information architecture, performance, and functionality.
• Maximizes conversion by developing ideal path to purchase.
• Identifies & scopes innovative, Omnichannel opportunities.
• Owns integrated Omnichannel plan, providing structure and discipline in Omni-Channel processes and in-store implementation.
• Contributes to the emerging vision of Omnichannel Strategy’s role and responsibilities.
• Leads team members on effective coordination across multiple stakeholders to ensure on-time, successful launch of Omni-pilots.
• Conducts strategic analysis and builds recommendations for change.
• Analyzes web metrics and makes recommendations to improve website performance including new ways to drive website traffic and revenue opportunities.
• Manages eCom analytics, reporting, and relationships with third-party partners.
• Finalizes insights from eCom learning plan and implements recommendations.
• Establishes strong collaborative working relationships with internal business partners to manage development & implementation of projects including IT, Store Ops, Logistics, RxO, Marketing, Product, Planning, Finance, iCare, and Loss Prevention
• Partners with IT on identification and development of new eCom capabilities (mobile, etc)
• Own the staffing and development of ecom direct reports - Band 4 Ecom Analyst, Web Publisher consultan and eCom Store Manager (in Columbus).
BASIC QUALIFICATIONS
• Bachelors degree in business, marketing or related field
• 10+ years of relevant work experience
• Experience or working knowledge of digital commerce, retail, customer service, order management/fulfillment processes and mobile commerce
• Demonstrated track record of taking ownership of significant projects and strategy implementation
• Comfort/familiarity with emerging technologies
• High degree of proficiency with MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills
• Ability to work with and influence peers and senior and executive management
• Ability to work in a fast-paced and deadline-oriented environment
• Self-motivated with critical attention to detail, deadlines and reporting
PREFERRED QUALIFICATIONS
• Masters degree in business, marketing or related field.
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact the Luxottica HR Solutions Group at 1-866-431-8484.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
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