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Operations Coordinator
Tiffany & Co.
Vienna, VA, United States
Job Details - this job has expired, please see similar jobs below
Overview
The Operations Coordinator takes the lead by performing all back of house operations in a Tiffany store. The Operations Coordinator has a passion for providing excellent customer service and acts as a manager on duty and key holder when a manager is unavailable. Duties include coordinating order fulfillment, managing inventory, coordinating customer service activities, and may open and close the store.
Responsibilities
Sales
Deepen the relationship with our customers to drive lifetime loyalty and spend.
• Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan.
• Capture customer data during interactions to cultivate new and existing customers.
• Act as Guest Experience Manager and key holder, and carry out opening and closing procedures in the absence of a manager.
Service
Elevate in store experience by consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador during every customer interaction.
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
• Resolve customer and employee concerns utilizing judgment and thorough knowledge of policy, procedure and practice.
Operational Excellence
Provide exceptional operational support to drive sales and service.
• Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures.
• Ensure compliance with all internal control procedures and maintain inventory accuracy.
• Partner and communicate effectively with Sales Professionals, Management and customers to respond and follow up to requests quickly and accurately.
• Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.
Qualifications
2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, customer service, administration and shipping
• Strong Analytical skills
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the United States or in the country where the position is based.
• A college/university degree preferred
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work preferred