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Retail Program Manager, Creative Operations
Estee Lauder
New York, NY, United States
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Description
Job Description – Program Manager, Retail
Department: Global Creative Operations
The Position
The Program Manager, Retail, has a proven record of leading programs in a creative consumer product environment. The ideal candidate will be well versed in managing a portfolio of projects for an in-house brand, with knowledge of retail, store design, and visual merchandising project management. In this role, the Program Manager, Retail acts as the scoping lead for the Creative department’s portfolio of retail experience, store design, and visual merchandising projects for various retail formats, including department stores, free standing stores, and specialty-multi retailers. You help the project managers see the big picture and assist in coordinating their efforts to ensure the entire program is delivered on time while meeting resource, budget, and scope constraints.
Responsibilities and Duties
Program Management
• Planning, Analyzing, and Evaluating:
◦ Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
◦ Determine if external contractors or vendors will be required to complete the plan. Act as a liaison between the internal Clinique team and outside vendors for new projects.
◦ Develop RFPs to drive new vendor selection process.
◦ Identify key dependencies needed from cross-functional teams and external vendors; work with other program managers to identify risks and opportunities across multiple projects within the department.
• Monitoring and Reporting:
◦ Oversee and own the master Clinique Retail Projects Portfolio Tracker from initiation to closure.
◦ Drive aspects of the governance process including monitoring and reporting out program and project status, major issues/risks requiring escalation, and enforcing project constraints (schedule/scope/resources).
◦ Monitor and manage scope by ensuring any changes are documented, prioritized, approved and reported to all business teams and stakeholders.
◦ Manage creative/copy and external agency teams to ensure deliverable specifications are met and delivered on time.
◦ Conduct weekly project portfolio reviews with Production, Creative, and Marketing teams to align all stakeholders on priorities and schedule.
◦ Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
◦ Resolve escalated business issues and remove productivity barriers.
◦ Assist the project manager(s) in overflow situations.
• Closing:
◦ Conduct post-project reviews with all stakeholders to analyze project successes and opportunities for improvements.
Process Improvement & Leadership
• Recommend changes to existing program/project management approach and related tools.
• Champion internal systems for higher productivity and working.
• Provide leadership within the department and monitor individual project coordinators.
Financial and Administrative
• Manage cross-project dependencies, prioritizing and coordinating shared resources with other program and project managers.
• Monitor all internal and external costs for assigned programs.
• Review WIPs and final billing reports.
• Monitor through CPES and Workfront the flow of comprehensive program budgets / estimates to the appropriate area for approval prior to proceeding with project; monitor costs to insure they are within the overall budget plan.
• Participate in monthly finance budget meetings and update finance team on monthly spend.
Qualifications
Requirements
• Bachelor’s Degree in Project Management, Marketing, Advertising, or Equivalent
• Experience in visual merchandising and store retail environment required
• PMI Certification and familiarity with Agile Methodologies (or certification) preferred
• Minimum of 5 years’ experience in program management for an in-house creative team
• Well versed in executing a portfolio of campaigns across multiple platforms
• Great program management abilities
• Self-motivated and willing to expand knowledge
• Experience working with internal and external teams to develop and negotiate project scopes and budgets
• Ability to self-manage while managing assigned teams and projects under tight deadlines.
• Proficiency in Microsoft Office is required; MS Project and/or other project management tools preferred
• Excellent interpersonal and communication skills and the ability to work with colleagues at various levels.