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Regional Director - MST
Lowe's
Newport Beach, CA, United States
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Job Description
The closing date of this posting is 10/23
The primary purpose of the Regional Merchandising Service Director role is to optimize merchandising service and product reset execution performance (maximum 11 Markets) within a Region, with focusing on adherence to merchandising service standards, reset quality and timely and accurate execution.
The Regional Merchandising Service Director oversees the work of the Merchandising Service teams across the market and seeks guidance from the Director Deployment Planning and Execution for merchandising focus, process and system support, and direction on store priorities and sales support.
The job is expected to improve the customer experience through increased store standards and profitability by approaching the business strategically, studying issues and opportunities within the local markets, and working to develop/implement long-range plans that drive business objectives.. The job will coach and develop the leadership talent in the Region and constantly prepare and lead people through change. The job must empower Market Merchandising Service Managers to lead the Reset Projects and manage Merchandising Service execution autonomously and efficiently within the stores. Regional Merchandising Service Directors are expected to have all stores within the Region in a state of sales and service readiness at all times and ensure that all corporate-originated Resets and Merchandising initiatives are optimally implemented.
Responsibilities:
• Partners with the VP Store Operations to review Market strategies and then takes specific tactical steps to execute the strategy successfully across individual Markets within the Region and ensures Market Merchandising Service Managers understand his/her impact and responsibility in delivering to that strategy
• Drives the execution of all corporate and regional Reset and Service initiatives designed to drive sales and service in the stores; establishes a high performance execution standard by setting clear and measurable goals for Merchandising Service teams; holds Market Merchandising Service Managers accountable for attaining those goals while also helping them understand the intent and inspiring them to drive for results on their own
• Ensures that Markets within the Region meet or exceed Merchandising service and Reset execution expectations; ensures Market Merchandising Service Managers understand level of service offered by competition and capitalize on available opportunities; champions and embraces Corporate initiatives / technologies and leverages them to create a differentiating level of execution and customer experience through top notch store standards
• Establishes key Market priorities and communicates those priorities to Market Merchandising Service Managers to ensure the alignment of the Region with the overall company strategy
• Makes regular visits to Market Stores to validate that the Lowe’s Brand presentation standards are maintained at all times; takes swift and appropriate action when standards do not meet expectations
• Reviews Regional staffing/payroll and other controllable expenses reports (e.g., sales/payroll weekly reports, FT/PT ratio reports, controllable expense reports, T&E budgets) and takes action when something does not meet company standards; actively looks for new ways to improve market staffing productivity and ways to reduce expenses; partners with and supports Staff to ensure execution of operational programs
• Develops Market Merchandising Service Managers into leaders who run their Market Merchandising Service programs autonomously and at the highest level of consistent performance; works constantly to stretch, challenge and develop leaders in stores in an effort to keep the leadership pipeline full; attracts and develops talented and diverse employees to drive overall sales and profitability performance within the Market
• Works with Regional Loss Prevention to communicate reset, project safety, display disposition, and potential shrink issues to solicit their support and partnership
• Partners with key field and corporate leadership (e.g., VPSOs, Director Deployment Planning and Execution, Market Directors, etc.) to help define the service support needs, goals, and concerns of the stores and ensure in-store service needs are met
• Develops and manages working relationships with independent third party service providers, product vendor direct field management, and Lowe’s Project Managers
• Provides insight to teams regarding future projects and execution expectations
• Develops and presents goals and action plans for the Markets within their Region
• Works with the Market Merchandising Service Manager to coordinate travel and store visits within each market
• Stays overnight or multiple nights with overnight stay as needed
• Reviews and approves Market Merchandising Service team travel expenses in a timely manner
• Reviews payroll reports to identify exceptions, trends, and opportunities
• Manages the overall travel and expense budget for the Market Merchandising Service teams, ensuring that travel costs are optimized
• Hires qualified individuals into the Market Merchandising Service Manager role, whether external or internal, to assemble the most talented staff possible that is motivated to deliver assigned goals and embody Lowe’s values;
• Oversees effectiveness of onboarding, training, and career development of the Merchandising Service teams within their assigned Region; (e.g., Loss Prevention training, ongoing positional training)
• Administers performance management for Market Merchandising Service Managers and provides second-level approval for Merchandise Service Managers (e.g., pay increases, corrective action, documentation, termination, commendations)
• Partners with Human Resources to handle personnel changes and concerns (e.g., Workers Comp claims, hiring, PDC, termination)
• Leads Merchandising Service team to achieve the highest level of performance by communicating goals, measuring accomplishments, holding individuals accountable, encouraging open communication, and creating a culture that thrives on timely, behavior-based constructive feedback
• Onboards, trains, and develops Market Merchandising Service Managers to ensure the team has the capability to deliver assigned goals and embody Lowe’s values
• Creates tailored development plans for Market Merchandising Service Managers by analyzing metrics and individual strengths, weaknesses, and needs
• Shares results of impact analyses with the Service teams in the market to demonstrate the positive impact of Merchandising
Required Qualifications:
• High school diploma or equivalent.
• 10 years customer service or retail experience in a fast-paced retail environment OR 6 years Lowe's store experience.
• 6 years of supervisory experience including coaching/training team members.
• Licensed driver with reliable transportation and ability to pass MVR screen.
• Ability to travel between stores within market and work overnight and weekends as required.
Preferred Qualifications:
• 4 years of experience leading a distributed workforce (e.g., multiple units across stores).
• 4 years product merchandizing experience including reading planograms, setting up and tearing down displays.
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.