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Director of Direct Sales
Columbia Distributing Company
Kent, WA, United States
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Job Description
Columbia Distributing is one of the nation's largest malt beverage, wine and non-alcoholic distributors. Our success is based on the fact that we never lose sight of delivering what are really important--quality products, timely service, and a genuine concern for our customers' needs. And we succeed because of the enthusiasm and dedication our employees bring to their jobs every day. Whether it's their dedication to our customers, their dedication to the communities we serve, or their dedication to each other--it's the people who work here that make it such a great place to work.
When you work for Columbia Distributing, you are part of a progressive, growing organization with a reputation for high quality products and services. We are hardworking, dedicated, men and women who have set out to become the nation's top distributor.
Director of Direct Sales
Classification:Exempt
Salary Grade:
Reports to:SVP of Business Development
Last Updated:September 17, 2018
Summary
The Director of Direct Sales' responsibilities include, but are not limited to the following:
1. Partnering with various functional groups within Columbia to develop and implement a newly designed call center, including selection of software and hardware that integrate with Columbia's current Route Accounting Software.
2. Conducting effective resource planning to maximize the productivity of resources (people and technology)
3. Partnering closely with Columbia's Business Development and Sales teams to develop performance metrics for the call center's day-to-day activities
4. Collecting and analyzing call-center statistics to manage the department's performance
Key Responsibilities
• Build, implement, and maintain a newly designed call center, including people, process, and technology
• Establish call center metrics to drive team's performance
• Accomplish sales and distribution goals by executing the monthly, quarterly and annual business objectives, and company initiatives within the designated Direct Sales Accounts
• Administer, educate and train employees to ensure the execution of company goals and priorities.
• Interact respectfully and maintain dialog with inter-company departments, suppliers and customers.
• Provide reporting to various company functions regarding sales and call center statistics
• Maintain a high level of industry knowledge regarding the call center
• Monitor competitive activity and communicate strategies.
• Recruit, train, supervise and evaluate department staff.
Key Competencies
• Proven experience as call center manager or similar position, preferably in the IT industry
• Experience in customer service
• Strong sense of accountability
• Ability to develop and motivate staff to achieve maximum potential
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and call center equipment/software programs
• Excellent organizational, time management, and leadership skills with a problem-solving ability
• Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
• General knowledge of industry products.
• Excellent communication skills, articulate with strong public speaking ability / experience and excellent writing skills.
• Ability to develop strong relationships with internal and external customers.
• Ability to work independently while managing multiple tasks and meet deadlines.
Requirements
People Management
This position will manage call center personnel.
Work Environment
Work indoors
Physical Demands
• Office
Position Type/Expected Hours of Work
• This is a full-time position, days/hours of work vary, and may include weekends.
Travel
• Ability to travel throughout the day and potentially over night for meetings, although rare
Required Education and Experience
• Bachelor's or advanced degree; Minimum of ten (10) years previous call center experience
• Minimum of five (5) years previous leadership experience
AAP/EEO Statement
Columbia Distributing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions