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Senior Director, Solution Services
Samsung
Ridgefield Park, NJ, United States
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Position Summary
1. Analyze customers and the market and find the best solution for the customer by engaging with them.
2. Propose, negotiate, and sell solutions best fit for the customer.
Role and Responsibilities
1. [Solution strategy development and proposal] Lead the development of strategies that consider the price and scale for selling the solution and the proposal made to the customer.
2. [Customer and market analysis] Understand the technology and solutions required in the region or by the customer and develop strategies for solutions that will sell.
3. [Solution identification] Control the identification of solutions that can be sold through Samsung and third party sellers based on analysis.
4. [Post-sales management] Direct the post-sales activities after selling the solution, such as stabilization, customizing, and dealing with customer claims.
5. [Identify solution business model and opportunities] Lead the grouping of solutions and products into packages, development of business models to offer to customers, and identification of business opportunities through preemptive solution proposals.
Skills and Qualifications
• Leads Part in a smaller Line of Business with global breadth or in small subsidiaries and develops short-term & mid-term strategy
• Works on issues that impact the success of business or addresses future concepts, products or technologies
• Creates formal networks with key decision-makers and may serve as an external spokesperson for the organization
• Regularly interacts with executives and/or major customers. Interactions may frequently involve special skills such as negotiating with customers or management or attempting to influence senior-level leaders regarding significant matters to the organization
• In charge of development, coaching, evaluating team members within the part
• Typically requires a minimum 14 years of related experience and a Bachelor's degree, or 12 years and a Master's degree, or a PhD with 9 years experience