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Director, Quality Assurance & Quality Control
Rodan + Fields Dermatologists
San Francisco, CA, United States
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Description
Director, QA/QC
The Company
Looking for a job? Dream big. We did. What if you could work for a revolutionary skincare company—one that gives people the best looking skin of their lives? Rodan + Fields® provides dermatologist-inspired, clinically tested products that work and makes them available to those who can’t get to a dermatologist. We’re all about offering life-changing skincare. And life-changing opportunities.
We’re all about offering life-changing skincare. And life-changing opportunities.
Results Matter. Founded by Dr. Katie Rodan and Dr. Kathy Fields, world-renowned Stanford-trained dermatologists who invented Proactiv®, the clinical results our customers have from using our Multi-Med® Therapy Regimens and products has made Rodan + Fields the #1 premium anti-aging brand in the U.S. Rodan + Fields is the #1 premium acne brand in the US. Rodan + Fields is the #1 fastest growing skincare brand in the United States over the past 5 years. Rodan + Fields is the #2 premium skincare company in the U.S. in 2015 and we aspire to be the #1 premium skincare brand in every geographic market we serve. It’s clear—we deliver and we delight.
Be Revolutionary. Rodan + Fields is redefining an entrepreneurial sales model in the direct selling channel which allows Independent Consultants to establish their own businesses with products they use and love and be rewarded for their volume of Customer sales. The goal of every corporate employee is to use their power to empower our Independent Consultants and support their Customers. We make it happen and that’s no small feat. It takes a community of smart, passionate, forward-thinking, creative employees from a multitude of discipline, who are better together to drive record growth this fast.
Do Good. We do more than create life-changing jobs. We show gratitude through contributions from our non-profit entity, Prescription for Change®, the heart of Rodan + Fields. We help thousands of underserved high school kids have the opportunity to use their power to help others and in doing so, make life-changing differences in their own lives—and around the world.
Celebrate Your Greatness. Make an impact. If you work at Rodan + Fields, you have the chance to innovate. In fact, we expect it. You’ll become part of a positive, passionate movement that celebrates greatness and encourages employees to be catalysts for change, play as a team and say no to the status quo. So what if you made a life-changing decision for your career? Why not?
REPORTS TO: Sr. Director, Quality & Compliance
POSITION PURPOSE:
The Director of QA/QC position is responsible for establishing and overseeing R+F’s quality assurance and control programs including stability programs, QMS software implementation/maintenance, Quality Assurance Systems, FDA compliance, training and team development. The Quality team demands both hands-on supervisory skills and leadership.
Responsibilities:
This position's responsibilities include but are not limited to:
• Maintaining and managing an effective, efficient Quality Assurance & Quality Control program to support business strategies objectives.
• Responding to, and taking ownership for, all QA/QC related issues, determining root cause, conducting timely investigations, instituting CAPAs, and tracking resolutions.
• Directing and optimizing the product release program, ensuring an efficient (with no waste) process while maintaining product quality and brand integrity.
• Being responsible for release of Bulk and Finished Goods while ensuring all products meet established standards and specifications.
• Tracking, analyzing, and trending customer complaint data to proactively reduce the cost of poor quality. Utilizing complaint management for its predictive abilities.
• Establishing and tracking Quality KPIs for continuous improvement and conduct monthly/quarterly management reviews to discuss status.
• Establishing a comprehensive Corporate Quality System in compliance with FDA Part 210/211 and International Quality Standards while ensuring business objectives are maintained.
• Supporting Supplier Quality Engineers/Manager, providing necessary KPIs, Quality System Software training, and necessary SOPs/Procedures.
• Being responsible for product quality and safety of R+F products, including directing of all stability studies, determining product shelf life, and product storage requirements.
• Building the non-GMP laboratory to support informal stability and investigation programs.
• Partnering with Cross functional teams and ensuring processes are proactively implemented to support their business objectives.
• Developing a high performing team by providing the necessary coaching, mentoring, and training. Develop departmental metrics and conduct job performance evaluations for direct reports. Assess gaps, and where necessary, develop processes and infrastructure to mitigate gaps.
• Establishing the promotion, socialization, development and implementation of Risk Management
• May interface with regulatory agencies and participates in compliance audits as required
Knowledge & Experience:
• Strong, proactive leader with at least 10+ years GMP experience in both Cosmetic and OTC categories. Plant experience preferred.
• Bachelor’s degree (Masters preferred) in Chemistry or related science. Working knowledge of Statistical Process Control.
• Working knowledge of FDA regulations pertaining to cosmetic and OTC manufacture, testing, stability requirements, and documentation.
• Experience with QA systems in the area of Software implementation and validation, in addition to process implementation and cross functional training.
• Outstanding Oral and written communication, strong presentation skills, and the ability to set priorities and maintain organization as well as successfully drive others to complete priorities.
• Experience working with Executive Management Team and providing presentations to internal and external stakeholders.
• Demonstrated ability to effectively manage, lead and engage team.
• High level relationship, communication, and meeting skills for successful interactions with all levels of management, employees and customers.
• Knowledge of chemistry, manufacturing processes and testing methodologies and their role in assuring product quality and safety.
• Excellent knowledge of organizational methods and ability to manage multiple tasks/projects simultaneously.
• Knowledge of strategic planning processes and integration of Quality Assurance department throughout organization.
Other Skills and Abilities: <span
• Comfortable with and enthusiastic about working in a fast pace environment.
• A fast-mover who is flexible, able to adapt quickly to changing priorities.
• Highly self-motivated who can perform with minimal supervision.