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Vice President/Director, Technology QA
Digitas
Boston, MA, United States
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Overview
Vice President/Director – Technology, QA
DigitasLBi is a highly-caffeinated playground where brilliant minds come together to make bold, award-winning advertising. We use data-driven insights to guide our work, but we also believe in a healthy dose of spirited storytelling. Paving the way for this is our amazing Technology team, dedicated to transforming the marketing landscape. Right now, we’re looking for a talented Vice President/Director - Technology, QAto lead the charge. Up for it? Read on.
What you will do:
As a VP/QA Director, Technology you will lead the QA activities on a range of digital projects and initiatives within our client portfolio. You will help to ensure outstanding quality in our highly dynamic, data-driven internet-based applications and/or platforms and help launch those systems.
Tasks and responsibilities include:
• Provide innovative and seasoned direction in test driven software development and QA.
• Regularly interface with senior leadership and represent functional goals in context of broader organizational goals.
• Manage multiple onshore and offshore QA teams across different projects.
• Provide guidance and direction to team members to adopt new tools, achieve goals and develop experience.
• Develop QA organization roadmap and track team progress. Build highly effective QA organization.
• Manage staffing QA resources to optimize execution process and achieve target utilization levels.
• Provide leadership consultation on QA methodologies, testing strategies, methods, and best practices.
• Lead automation development efforts and consistently increase automation test coverage.
• Build QA process and project corresponding metrics. Leverage metrics to define, track, and drive progress towards the quality objectives for client projects and the department as a whole.
• Define and implement internally and cross organizationally best QA practices.
• Lead the definition, execution, and maintenance of standard QA processes, methodologies, and documentation for client project engagements.
• Lead communication within the DigitasLBi team and the client around QA activities.
• Review and provide input on project schedule tasks, durations, QA risks, and dependencies.
• Manage daily/weekly progress reporting and defect tracking and providing process improvement recommendations.
• Conduct post-mortems to define and document lessons learned and translate them into QA process improvements.
• Direct and review the creation of QA plan, test plan and test cases through analysis of the project documentation and working sessions/interviews with stakeholders. Internal and external stakeholders include clients, client partners, product owners, project managers, experience designers, and technologists.
• Direct the execution of test cases for websites and/or applications, analyze and report discovered by team issues/defects. Lead defect triage process.
• Define and implement QA project and organization specific risk management activities.
• Partner with the account team in managing client expectations by providing documentation within agreed timeframes and consolidating open questions/issues for communication with clients.
• Lead client walkthroughs of documentation or live demonstrations over the project lifecycle.
• Lead the auditing and analysis of technologies and vendors under consideration for optimizing QA solutions.
• Collaborate with the business analysts, product owners and project managers during the creation of requirements or user stories to ensure clarity for QA activities.
• Collaborate with the project managers by identifying project tasks, estimating time and dependencies as well as actively participating in scope definition and prioritization of requirements.
• Partner with the release manager(s) to review and approve finished development work before release into production
• Define and implement industry best practices for quality assurance and technology as well as stay current on emerging digital technologies and trends to support your work and client discussions.
• Lead the Quality Assurance practice and Technology capability’s continuous improvement activities by bringing ideas to the table and showcasing work for discussion.
• Manage quality assurance resources' careers and proactively provide mentoring and timely constructive feedback.
• Support new business activities such as RFP responses and client pitch development, presentation and follow-up.
• Represent capability in cross organizational meetings
• Hire and train new resources.
We are looking for strong, impactful work experience, which typically includes:
• Experience with software QA of large-scale Internet services. This person should bring knowledge of best practices and tools from industry.
• A minimum of 10 years of direct experience in Quality Assurance for IT projects, preferably in the data warehouse space.
• A minimum of 7 years of direct experience in managing Quality Assurance managers and associate directors.
• A minimum of 6 years of direct experience in working in QA leadership role for a digital agency or consultancy.
• A proven track record managing QA related activities following the SDLC methodologies and must be an expert in development of QA documentation and implementing QA best practices.
• Demonstrated success working collaboratively to drive results in a matrixed environment that utilizes offshore QA resources and requires managing multiple large, high priorities simultaneously.
• A proven ability to build and develop a QA team in a fast-paced environment. He or she must have experience in presenting to management and explaining technical topics.
• A proven track record of using metrics to manage teams and projects.
• Enable innovation and thought leadership for his/her domain. This person must also be a great communicator that can align cross functional teams by applying the right balance of strategy, operational needs and innovation to achieve significant organizational goals
• Extensive experience with developing automation framework and open source automation tools including but not limited to Java, Selenium Web Driver, Maven, TestNG, Junit, PhantomJS, WATIR, or similar tools
• Detail-oriented, organized, thorough, passionate about building high quality product
• Thorough understanding of QA principles, techniques, and technologies
• Prior Development Experience preferred
• Knowledge of various software development methodologies, including Agile principles
• Mastery with most or all of the following quality assurance tools: JMeter, JAWS, mobile screen readers, Selenium, Soap UI Pro/Ready API, Browserstack, ObservePoint, Charles
• Security, test management and performance optimization tools.
• Mastery with most or all of the following quality assurance methodologies: Black Box, White Box, Automated and Pair testing.
• Comprehensive experience with most or all of the following types of testing: functional, creative, responsive web design, mobile, automation, security, accessibility, performance, load and API testing.
• Experience using Atlassian tools (JIRA, Confluence) required.
• Excellent written and verbal communication skills to support interaction with a variety of team members at different seniority levels.
• Experience working directly with clients to gain trust and establish rapport for quality assurance work preferred.
• Extensive experience with digital technology such as content management systems (CMS), customer relationship management (CRM) systems, e-commerce, systems integration, website analytics, marketing automation, native apps, social media, programmatic and predictive media.
• Experience working on large complex projects with multiple teams, timelines and dependencies required.
• Experience working with remote teams in different time zones required.
• Master degree in Computer Science or related field
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