Description Provide oversight of and executive leadership, guidance and direction for leaders on multiple teams in Mortgage Servicing Default Administration who are responsible for:   • Collections and Loss Mitigation -development and implementation of strategies and tactics that ensure delinquency goals and loss mitigation workout activity goals are achieved while enhancing the customer experience throughout the mortgage delinquency process   • Foreclosure, Bankruptcy, Real Estate Owned (REO) and Property Preservation – development and implementation of strategies and tactics that ensure home foreclosure, bankruptcy, REO and property preservation processes meet investor, insurer and state guidelines ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.   • Participate in the development and implementation of the strategic plans and financial budgets for Mortgage Servicing and the Default Administration function.   • Provide clear and consistent communication regarding the strategic direction (objectives, strategies and tactics) established for Mortgage Servicing as well as the Default Administration function   • Ensure execution of the strategic plan for the Default Administration function along with attainment of financial goals   • Evaluate and interpret financial results for the Default Administration function and identify opportunities for improvement   • Monitor and evaluate functional performance against goals   • Develop and implement an organizational structure that ensures appropriate staffing to meet the needs of the business.   • Lead, guide, direct and evaluate the work of leaders within Default Administration including directors, managers and supervisors   • Evaluate organizational effectiveness of the team within Default Administration, identify gaps and implement development and succession planning initiatives   • Awareness and understanding of the internal and external competitive and regulatory landscape including opportunities for growth, improving customer satisfaction, new industry developments and standards, opportunities for process improvements, etc.   • Foster an appropriate, performance driven culture within the Default Administration function   • Collaborate with the leadership team to identify process deficiencies and develop and implement process improvements   • Manage organizational risk and protect the assets of the organization   • Function as a “change-agent”, leading change initiatives within the organization   • Function as a subject matter expert in industry standards and practices related to Default Administration   • Contribute technical/professional skills and specialist knowledge to the leadership group   • Develop effective reporting, incorporating appropriate frequency and level of detail   • Identify customer needs/demands Requirements EDUCATION / EXPERIENCE To perform this job successfully, an individual must have the following education and/or experience:   • Bachelor’s degree required   • Minimum of ten (15) years of experience in the mortgage industry, including interaction with Government Sponsored Enterprises (GSE) including Fannie Mae and Freddie Mac, Ginnie Mae as well as clients/investors with Mortgage Servicing Rights (MSR) positions, Whole Loan positions and Securitized Mortgages is required   • Minimum of eight (8) years of experience in mortgage default administration, is required   • Minimum of seven (7) years of experience in a leadership capacity required   • Minimum of five (5) years of experience with formulating/implementing strategic plans along with developing and implementing process improvement initiatives is required KNOWLEDGE, SKILLS, AND ABILITIES   • Strong verbal and written communication skills   • Analytical, with an ability to identify and resolve problems   • Well organized, paying close attention to detail   • Ability to manage multiple priorities in a timely manner   • Ability to meet the needs of internal and external customers by delivering high quality service   • Rapidly adapts to changing information, conditions and/or unexpected obstacles   • Strong interpersonal skills   • Operates effectively in a team environment as well as independently   • Ability to perform effectively during stressful situations   • Ability to perform in ambiguous situations   • Ability to react objectively rather than subjectively to achieve company goals   • Ability to jump in, figure things out and add value TRAINING / LICENSING REQUIREMENTS   • Must pass Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. CORE COMPETENCIES   • Behaves as a Leadership Role Model   • Builds Strong Working Relationships   • Drives and Delivers Exceptional Results   • Customer/External Focus   • Builds and Motivates a High Performing Team TECHNOLOGY SKILLS   • Proficient with Microsoft Office products (e.g. Word, Excel, Outlook, Powerpoint, etc.) PHYSICAL DEMANDS   • NA OTHER REQUIREMENTS   • NA TRAVEL / WORK SCHEDULE   • As required