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Vice President, IT Retail & Omni-Channel Solutions
Retail Industry Company
Toano, VA, United States
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Job Summary:The Vice President, IT Retail and Omni-Channel Solutions is responsible for the IT portfolio of solutions within the Retail, Digital and Call Center channels and for developing customer-centric engagement strategies that deliver exceptional customer experiences across multiple channels and customer touch points. This individual will be accountable for defining, sponsoring and delivering an evolving, holistic Omni-Channel experience for our customers, employees and partners. Individuals in this role will ensure optimized resource utilization by developing and delivering a process that meets the strategic planning and allocation requirements of the organization. They will provide direction on tracking and improving IT productivity, effectiveness and customer service levels. This role will rely on the use of data to drive strategy and action plans and will have a proven track record of driving a digital agenda in an organization with transformational results.
Job Title:
Vice President, IT Retail and Omni-Channel Solutions
Department:Information Technology
Reports To:SVP, Chief Information Officer
Job Status:Exempt
Number of People Supervised:7 - 12
Primary Functions:
• Collaborates with business executives and IT leadership to develop annual plans, prioritize initiatives across work areas and effective resource planning to ensure the suite of applications drives business value and improvement
• Manage the capacity and capability planning efforts for the development team during project planning, project allocation of resources and support.
• Evaluate existing portfolio of installed software solutions, future project pipeline and identify areas for improving process/standards, simplification and enhance functionality to drive value and improve supportability while improving implementation timeframes.
• Ensures compliance through the development of audit policies and procedures. Provides direction on the development of an accurate and efficient project status reporting function to accurately reflect the status of projects and health of the IT portfolio.
• Be a business advocate within IT to help establish a strong and aligned partnership with business stakeholders by effectively prioritizing and aligning current and future IT initiatives in support of the business objectives.
• Responsible for developing, coordination and adoption of appropriate business practices in IT.
• Develops and leads the IT process. Establishes a methodology for analyzing, planning, and tracking all active and proposed projects to optimize the return on IT spend. Ensures portfolio is aligned with IT and enterprise-wide strategic goals.
• Designs and develops a standard business analysis process management methodology. Oversees the implementation.
• Provides direction on the development of metrics for IT business analysis performance. Continually reviews business analysis processes and implements changes as needed.
• Guide the creation, development, and cross-functional awareness of innovative customer experience plans.
• Ensures that the investment in Omni-Channel initiatives is consistent with the expected ROI and/or key performance indicators.
• Participates and consults on IT project teams as a Subject Matter Expert. Effectively balances long-term goals and short-term business needs in a fast-paced environment.
• Manages staff and develops them for future growth within the department and organization. Coaches staff on performance and professional development issues. Motivates staff to achieve efficiency and productivity. Conducts performance appraisals, interviews and discipline/documentation on as needed. Ensures appropriate training, development and certification
• Executive sponsor of large-scale technical projects
• Develop trusted and open relationships with key business partners.
• Vendor Relationship Management - Works closely with and manages strategic vendor partner relationships.
• Evaluate new technologies and identify the benefit case for using new technologies
Knowledge, Skills & Abilities
• 15+ years relevant technical work experience including:
◦ 10+ years progressive Retail IT leadership experience supporting large, diverse systems including Point of Sale/Order Management, Mobile, Loyalty, CRM and eCommerce
◦ 8+ years in management capacity, including experience leading employees and contractors (onshore and offshore)
• Proven ability to communicate complex technical and systems operational concepts to all levels of a business and IT organization
• Proven ability to integrate efforts across business units and IT functions
• Proven ability to attract high caliber talent, develop teams and talent with diverse capabilities
• Proven ability to appraise the strengths and weaknesses of others and provides constructive feedback appropriately
Education & Experience
• Bachelor’s degree or equivalent experience Information Technology, Business Management, or other applicable area of study