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Veterinary Care Representative
Job Details - this job has expired, please see similar jobs below
Our Opportunity:
Company is looking for a Veterinary Care Representative to join our Healthcare Team. Join a team that cares deeply about improving pet health and providing best in class customer service for both the pet parent and veterinary community.
Preferred Locations:FL3V - Virtual Hollywood, FL or DF4V - Virtual Richardson, TX
What You'll Do:
- The Veterinary Care Representative will participate and champion the support and education to Company's pet parents on products and services that help animal health and wellbeing.
- Interact with customers via inbound calls, outbound calls, emails, and other communication platforms for healthcare specific questions/concerns.
- Participate in regular team meetings, huddles, and training sessions.
- Ensure customer information and transaction details are kept confidential, adhering to data protection and privacy regulations.
- Maintain up-to-date knowledge of processes and procedures in accordance with knowledge base articles and SOPs.
- Research and problem-solve to determine appropriate solutions for the customers, and follow-up as needed to resolve issues.
- Direct applicable customers to various teams based on processes and procedures.
- Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.
- Go above and beyond to “wow” our customers. We aren’t looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help customers find the right solutions.
- Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
- Collaborate with Company Health team members on the development of current and new services and products.
What You'll Need:
- 1-3+ years of small animal veterinary experience or equivalent industry experience.
- 1-3+ years of customer service experience.
- Is passionate about helping pet parents and demonstrates excellent communication skills (written, verbal, and listening) in a written assessment.
- Ability to multi-task (i.e., talk on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment.
- Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers.
- Candidates must be willing to commit to working 40hrs/weekly, including some weekend and/or evening shifts included with potential for occasional overtime opportunities.
- Must be able to pass a background check and drug screen.
Technical Requirements
- Work area must be large enough to accommodate two computer monitors and be free from distractions, including any background noise that impacts the customer experience.
- Work area acceptable for webcam use.
- Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at Company website or by contacting your service provider.) Applicants must meet and show this requirement.
- Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
◦ A smartphone or tablet on which the Okta mobile app can be downloaded.
◦ A cell phone that can receive SMS messages and phone calls.
Company is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ___@___(apply_to_show_email).
If you have a question regarding your application, please contact ___@___(apply_to_show_email).
To access Company's Customer Privacy Policy, please click here. To access Company's California CPRA Job Applicant Privacy Policy, please click here.
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