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Training & Development Specialist
Entertainment & Media Industry Company
Aliso Viejo, CA, United States
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Job Summary:
Provides the training and implementation of the VIERO® suite of products for radio station clients nationwide. Provides direction and support to sites (radio stations) that need assistance learning and using the software. This position ensures that all benchmarks are being met and reported accurately to both clients and to management. This positioin will deliver Instructor Led, Webex and on-site training.
A positive attitude, while maintaining the highest level of professionalism, is necessary to meet the expectations of our corporate culture. Candidate must be a self-starter with excellent communication and presentations skills. In addition, candidate must be organized, thorough, personable, multi-focused, self-motivated and possess a first hand knowledge of sales. Candidate must be able to handle concurrent responsibilities and projects with limited supervision. Experience with adult training and teaching in a structured group environment or non-structured one on one environment is required. Candidate must be willing to travel approximately 50% of the time with some projects requiring more travel.
Qualifications:
• Ability to travel to various market areas (radio stations) on a periodic basis approximately 50% of the time. Certain projects may require more travel.
• Computer proficiency to include MS Office, Windows 2000, or XP operating systems.
• Bachelor’s degree in related field (training and education, business administration, communications, information systems, etc.) or 3–5 years minimum equivalent experience.
• Possess a first hand knowledge of sales in the Radio Industry or 1-2 years minimum work experience in related field (media traffic, cable industry)
• Work experience in training/development is a plus.
• Demonstrated ability to create, develop and maintain training curriculum.
• Understanding of Traffic, Business and Accounting processes.
• This position resides in Aliso Viejo, CA
Primary duties and responsibilities include but are not limited to the following:
• Work with the Training Supervisor and management team to gain a thorough knowledge of the product, its business application and our client base
• Obtain thorough knowledge of all company training outlines and instructional resources
• Conduct training programs for both internal and external customers. These include but are not limited to LAN software, ongoing internal training, presentation skills, customer service, train-the-trainer and management/professional development programs
• Ensure effective training by maintaining excellent presentation skills, such as effective interaction between trainers and trainees and enthusiasm for subject matter
• Effectively communicate at all levels, both internally and externally, including answering questions and inquiries with confidence, accuracy, and in a clear, concise manner.
• Provide clients with feedback on training in a timely manner.
• Respond proactively and implement training sessions and materials to address new training needs.
• Develop appropriate training tools and curriculum for adult learners.
• Proficiency using software-training tools (Captivate, Webex) to create effective on-line learning sessions.
• Manage, Schedule and train on-line learning sessions for clients as needed.
• Ability to manage the software conversion process, which includes training, benchmarks, environment and people.
• Develop and maintain effective customer service skills in working with both internal and external customers.
• Work with clients on change management to ensure that implementation of new processes goes smoothly.
• Perform other related duties as assigned.