COMPANY OVERVIEW: Since 1918, it has been Company-CREF’s mission to serve, our ability to perform and the values we embrace that make us a different kind of financial services organization. We’re dedicated to serving the financial needs of those in the academic, medical, cultural, governmental and research fields, and committed to helping make lifetime financial well-being possible for them. By building a culture that allows all employees to contribute their unique talents and skills, we’re able to provide our customers with fresh ideas and distinct perspectives to help them achieve their goals. We believe a diverse and inclusive workforce is one of our greatest strengths and a key measure of our success*. For more information about Company-CREF, visit our website. POSITION SUMMARY: Company’s Production Services team manages our core infrastructure assets. Our team is the first line of support on any production related issues including our network and telecommunications, computing (middleware), and end-user support, as well as the firm’s 24x7 data center operations. The Production Services team collaborates closely with our business-aligned partners in technology and with key stakeholders across the enterprise. Company is looking for two Tier 1 Service Desk Analysts to join our service desk team. In this client oriented position you will have the opportunity to provide technical support for employees and contractors across our company. We aim to provide a best in class experience via phone, chat or call backs to ensure our employees are able to meet the needs of our customers. KEY RESPONSIBILITIES AND DUTIES:   • Manage daily service desk volume via phone, chat, call backs and tickets submitted online   • Provide exemplary customer service while providing technical support and troubleshooting technology issues with employees   • Collaborate with the team to identify inefficiencies and create opportunities for improvement   • Assist with other projects including the rollout of new technologies to the firm and user testing QUALIFICATIONS: Required Experience and Education   • Bachelor’s degree in Computer or Information Science preferred   • Two or more years of tier 1 service desk experience within a financial services company   • Soft token administration support, familiarity with RSA administration preferred   • MS Windows administration support   • VPN, and VDI support knowledge   • Siebel, EXPAG, AD and Apple product support knowledge preferred Desired Experience Strong written and verbal communications skills and a customer service focused orientation Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law. If you need assistance applying due to being visually or hearing impaired, please email Careers Help. We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. *©2015 Teachers Insurance and Annuity Association of America-College Retirement Equities Fund (Company-CREF), 730 Third Avenue, New York, NY 10017 C23921