Description Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator to join our team based in Hermantown, MN. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply. Responsibilities Pearson VUE is seeking a part-time Test Administrator for our Hermantown (Duluth), MN location. SCHEDULE REQUIREMENTS: Variable and flexible. Depending upon anticipated demand, we are open for testing between two and six days each week, Monday through Saturday. Two Test Administrators must be on duty during all the hours that we’re open, and there are usually about five Test Administrators on staff. Schedules are posted at least two weeks in advance. Over time it’s estimated that you’d average between ten and fifteen hours a week. Therefore our ideal candidate’s availability would be broad and very flexible. The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. *Understands and complies with all testing procedures. *Checks in examinees, verifies identification, and explains the exam process. *Monitors examinees while testing. *Maintains a secure testing environment. *Communicates with internal departments to investigate and fix technical issues. *Strictly adheres to company policies using careful judgment. *Light housekeeping duties such as vacuuming, sanitizing keyboards, office trash, etc. *Other duties as assigned. Qualifications: *Minimum of 1 year customer service experience preferred. *High school diploma or equivalent is required. *Strong communication skills are a must. *Must be flexible in work hours and days. *Beginner to Intermediate experience in Microsoft Office (Word, Excel and Outlook). *Ability to lift up to 20 lbs. on occasion. Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop & lift from a stooped position. *Must be comfortable in a quiet testing environment and hear spoken words in soft voices. *Must be able to see small details at a distance. Ability to see names clearly on id cards and the computer screen.