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Sr Manager, User Experience Designer, Content Strategist
Job Details - this job has expired, please see similar jobs below
Your Opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Company XD (Experience Design) is responsible for digital design across mobile, web, and desktop platforms. We are a multi-disciplinary experience design team comprised of XD designers, XD content strategists, and XD researchers. We work with strategic business and technology partners across the enterprise to build best-in-class software experiences for our users. Our business is driven by looking through our clients’ eyes, which makes it a great place to practice user-centered design. We design tools and experiences that enable users to achieve their financial goals.
The Digital Services XD team seeks an expert Content Strategist to support Schwab users handling critical transactions in a difficult life moment. The role will collaborate on UX strategy, create new content, and deliver innovative design thinking. We seek candidates with flexible skill sets who want to grow their careers and help clients own their tomorrow.
Why the work matters:
- The Schwab Client Center is the primary digital portal for our 30+ million clients who have invested in their financial future through Schwab
- In this role, you will support an engaged set of users who rely on our products to handle critical transactions in a difficult life moment
- Our team is driven to empathetically understand user needs, walking in their shoes when possible
What you’ll do:
- Transform complex concepts into clear, concise, and conversational explanations
- Apply strategy to balance user needs, business goals, system requirements, and functionality and platform constraints
- Write crisp, on-brand UX copy for wireframes, prototypes, and financial products
- Work with an engaged design team that fosters a learning environment
- Use design thinking and visual tools to innovate and solve problems
- Be the keeper of a cohesive and tactical content strategy that adjusts to new challenges
What you have
- At least 11 years experience as a senior interface writer and / or content strategist
- Experience with user-centered design required
- Experience as content strategist either as a Schwab contractor or associate
- Proven ability to create multistep and interactive experiences.
- Persuasive storytelling to communicate with UX experts and key stakeholders
- Broad understanding of user experience to effectively advocate on behalf of clients
- A positive, empathetic, and proactive approach to working with a diverse team on tough challenges
- Exceptional skill at writing, creating presentations, and negotiating solutions with cross-functional stakeholders
- Adept with collaboration tools including Figma.
- Experience with Agile workflow processes and tools
- Experience in finance and/or another heavily regulated field.
In addition to the salary range, this role is eligible for bonus or incentive opportunities.
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future.
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