Area: Emerging Markets Department: Marketing Direct Reporting Line: Sr. Director Marketing Subsidiary/country: EM-South Location: Cape Town, South Africa GSMS Grade: M3 Number of Personnel Managed: 2 direct Purpose & Overall Relevance for the Organization As a member of the Marketing Department, you will support the Sr. Director Marketing with multi-brand & multi-channel (Wholesale, Own Retail & Franchise) Retail Space & Visual Merchandising planning responsibilities. You will maximize NPS, sales, profits, and brand equity within the stores and other branded space by developing an effective visual merchandising & retail space management strategy, process, and plan (along global RSM & VM guidelines). You will ensure world-class representation of the Brands through cross-functional collaboration with Omni-channel Marketing, BU heads, RSM&VM execution (formerly Store Development), Retail/Franchise Operations and WHS account managers (if applicable). Key Responsibilities   • Develop, manage and deploy the EM-South RSM & VM planning strategy by adapting the global RSM & VM toolbox and guidelines to local needs   • Oversee the planning of all fixture layouts and visual merchandising of all branded retail spaces (own retail stores, franchise stores, other own branded space, whole sale shop-in-shops, other whole sale branded space) to ensure all target KPIs can be met/exceeded (NPS, MOMENTUM, SPI, NS/m², FPST, MYSTERY SHOPING-SCORE, etc.)   • Collaborate closely with BU’s range manager to ensure category assortment is considering a best in class consumer-centric collection which allows the planning of monthly exciting and inspiring Visual Merchandising story (brand concepts, hero products, freshness, product story intro & exit flow)   • Collaborate closely with WHS, Own Retail and Franchise manager to ensure that category assortment and VM stories complements the branded retail space and layouts perfectly (options, quantities, highlights, graphics, POS-elements, etc.)   • Collaborate closely with Retail Merchandising and Retail Operations (Franchise & Own Retail) to ensure the store layouts reflect the product buys and inventory levels as well as the specific geography and trading proportionality of each store   • Manage the RSM & visual merchandising planning organization, performance and cost base   • Contribute to the development of the EM-South Retail strategy cross Channels   • Ensure flawless planning service delivery to each territory (e.g. Nigeria, Ghana, etc. & channel), with a clear focus on the EM-South key cities’ key retail locations   • Collaborate closely with RSM execution (former Store Development team) and Key-Account managers for new openings/remodeling and branded space roll-out plan and budget   • Ensure smooth cooperation of all direct reports along all interfaces   • Create and provide a training toolbox to ensure all RSM & VM field personnel (internal & external) are up to date at any time   • Set personal objectives, targets, guidelines, and assess all reports   • Build, develop, and lead a strong team of RSM & VM planning professionals in function, as well as functional reports in regions (Company websitea, Ghana, etc.), toward the achievement of common goals (see KPIs)   • Develop the functional and social skills of direct reports with special focus on talents KPIs   • RSM & VM mystery score (still needs to be developed) to ensure peak retail performance in all markets and channels   • NPS, MOMENTUM, SPI   • NS, FPST Key Relationships   • Global: CtC (especially “Consumer Experience”) – scope to be defined with EM hub CtC   • Regional: EM hub CtC (scope to be defined)   • Local: Marketing BUs, RSM & VM execution, Retail Operations, WHS Key-Account management Knowledge, Skills and Abilities   • Multi-location VM & RSM planning expertise   • Extensive VM & RSM planning software and computer skills   • VM reporting system & process experience   • Strong inter-personal/inter-Departmental relationships management   • Change Management experience   • Team and organizational development skills   • English fluency required Requisite Education and Experience / Minimum Qualifications   • University degree in Business or Marketing   • Minimum of 10 years progressive work experience in Retail, specifically Visual Merchandising and Space Planning   • 5-8 years leadership experience in Retail a environment