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Sr. Director Engineering and Design
Entertainment & Media Industry Company
Englewood, CO, United States
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Sr. Director DOCSIS Engineering and Design
JOB SUMMARY Directly involved with operations engineering, architecture design, testing, compliance, and process documentation of DOCSIS products and services. Work with Network Operations and Field Operations to facilitate the handoff of new products from testing to operational readiness. Responsible for DOCSIS engineering and design of all DOCSIS, PON and router based CPE devices. Implements and ensure consistent operating, configuration and engineering standards to ensure stable product delivery aligned with department initiatives and expectations. Coordinate capital planning for DOCSIS related initiatives with Engineering, Core and IP Management and ensure execution of approved budgeted plan.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently lead all efforts to simplify and enhance the customer experience. Develops a disciplined, detailed and structured team and assist with developing their direct reports as to drive a high performance culture and environment.
Oversees designated engineering and design which include all DOCSIS, PON and router CPE devices to ensure unparalleled customer experience.
Provides engineering support and direction for new or existing technologies and current operational initiatives. Evaluates and consults with Corporate, Regional and KMA levels of leadership regarding DOCSIS and FTTH Solutions & Services.
Directs quality control programs to ensure consistent operational procedures for the DOCSIS and FTTH solution. Supports capital budget process for DOCSIS and FTTH services and solutions, executes approved budget plan. Ensures current procedures and tests are performed in accordance with Charter Policy and Procedures.
Ensures adherence to company NCM policies and other related Engineering standards.
Leads and participates in succession planning.
Proactively and consistently evaluates standards and policies against business results, employee and customer feedback; identifies and addresses needs and process implications.
Translates corporate strategy and field priorities into short- and mid-term objectives for the function. Negotiates for resources and priorities that affect major aspects of the organization’s operations.
Evaluates quality trends, identifies performance gaps, assesses root cause, and delivers continuous improvement efforts that rectify issues, simplify processes and enhance business performance.
Performs other duties as requested.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Expert knowledge of DOCSIS Solutions Expert knowledge of CCAP and other developing standards
Expert Knowledge of DOCSIS Modulation profiles
Expert Knowledge in E-PON and FTTH technologies
Expert Knowledge of TFTP, TOD, CM files, and other related provisioning elements
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to use personal computer and software applications
Knowledge of Analog Transmission Line theory
Knowledge of Electronic theory
Knowledge of Fiber Optic theory
Knowledge of Network Core and Transport
Ability to think strategically and anticipate future trends, needs and expectations
Strong business planning and forecasting skills
Strong analytic, organizational, and problem solving skills
Ability to focus on overall strategy of the region
Strong team and relationship building skills Proven leadership and mentoring skills
Ability to analyze data and develop and present data driven reports
Ability to document, prepare and present executive level presentations
Ability to effectively manage large and complex projects
Education
Bachelors in Business Administration
Master’s in Business Administration (MBA)
Master’s in Electrical Engineering
Master’s in Computer Science
Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Related Work Experience Number of Years
Management experience 7
Engineering experience 10
Project management experience 2
PREFERRED QUALIFICATIONS
Skills /Abilities and Knowledge
Knowledge of company products and services
WORKING CONDITIONS
Office environment
Exposure to moderate noise levels
Travel as required