This job has expired, please see additional jobs below
Sr. Director, e-Commerce
Fashion Industry Company
Portland, OR, United States
Job Details - this job has expired, please see similar jobs below
Company is a portfolio of Brands for active lives. From our flagship Columbia Brand to Mountain Hardwear, prAna and even the SOREL Brand….we are all about making products that get people closer to their passions.
So if you have a passion for all things active, we might have the right role for you. If you crave adventure, innovation, quality and – best of all – fun, this is where you belong. If you’re already reaching for your resume – good. Apply for a career with Company today.
General Position Summary:
Provides leadership and vision to define and drive the day to day North American eCommerce business for Columbia, SOREL and Mountain Hardwear in the Company portfolio. This position leads the presentation of the brands online, supporting the campaigns and initiatives that originate within the brand marketing and product creation departments. This position is responsible to grow sales and profitability of all existing ecommerce sites, and to develop a team of multiple direct reports. This position will lead a broad, multi-functional team, consisting of digital marketing, digital operations/production, and customer care departments.
Essential Functions/Responsibilities:
• Responsible for collaborating with cross-functional partners to manage all aspects of the eCommerce day to day business including merchandising, planning, website strategy promotional campaigns, online marketing, and customer service.
• Participate in the development and execution of strategic and tactical business plans with other members of the cross functional team supporting the eCommerce strategy.
• Take a strategic view of the digital commerce landscape, keeping current with industry best practices and trends.
• Lead and motivate a talented team of ecommerce professionals providing vision, coaching and guidance on day to day business.
• Optimize the experience on existing sites to improve conversion and increase repeat purchases.
• Build detailed budgets and manage a large P&L, across different brands and regions.
• Oversee the implementation and utilization of database marketing programs to drive brand loyalty and sales.
• Maintain positive, open lines of communication with all Company leadership and other key contacts across many internal departments in order to inform, build partnerships and further grow the eCommerce business and support the brand vision for all brands.
• Build and maintain relationships with outside suppliers and partners in order to contribute to the efficient operation of the organization.
• Oversee concept development, strategizing, planning, implementation, and coordinating of eCommerce day to day initiatives.
• Play a key role in the company’s go-to-market process, and maintain a close relationship with the brand marketing team, representing the digital consumer and ecommerce efforts in the process.
• Maintain a smooth production process, enabling the efficient handling of hundreds of updates and improvements to the sites’ functionality and design throughout each season.
• Continue to drive a multi-channel focus, presenting a unified, customer-centric view of our brands, consistent across the brick-and-mortar and digital spaces.
• Manage large vendor contracts, and partner with additional third-party vendors to identify and apply solutions as needed for site experience improvement and operational optimization.
• Influence the fulfilment and returns handling aspects of the ecommerce business, in partnership with the Columbia Distribution Department in the U.S. and Canada. Drive decisions on packaging, delivery options and service levels.
• Frame and map opportunities based on historical results & current trends to maximize sales.
• Develop strategies to deliver financial plans (sales, margin, contribution, inventory turns).
• Perform other duties as assigned.
Specific Job Skills:
• Proven experience in building and leading a Digital/eCommerce operation, with demonstrated success managing Digital/eCommerce business initiatives from conception through delivery with quantifiable results in a multi-channel environment.
• Strong interpersonal skills and ability to effectively communicate complicated concepts and recommended courses of action to engage diverse audiences.
• Ability to think strategically, drive for results, build a high performance organization.
• Capacity to continuously drive innovation and inspire the organization to achieve and exceed its objectives.
• Deep understanding of consumer audience segments and how to optimize business accordingly.
• Strong project management skills and ability to complete projects on time.
• Strong problem-solving skills with the ability to translate analytic data into strategic ideas.
• Solid negotiation skills with experience developing contracts and partnerships.
• Strong experience with P&L management, ecommerce and database marketing, digital production, and technology tools and process.
• Experience in the apparel and/or sportswear business is highly desirable.
• Provide coaching and mentoring to staff, solve-problems, make decisions independently, and work effectively under pressure.
Experience/Education:
• Bachelor's Degree in Business, Finance, Marketing or directly related field. Equivalent related experience can substitute for degree.
• Minimum of eight to ten years progressive experience in business management with leadership level experience in eCommerce.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Sex/Sexual Orientation/Gender Identity/Age