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A strong Scientific and technological pioneering spirit drives bioMérieux development since its creation in 1963. We design innovative in vitro diagnostic solutions for our customers that initiate new forms of scientific partnerships to be at the forefront of the most advanced technologies. Our presence in more than 150 countries with 9,400 employees worldwide secures bioMérieux commitment to public health.
bioMérieux products are used to diagnose infectious diseases, they provide high medical value results for cancer screening and monitoring, cardiovascular emergencies and contamination to improve patient health and ensure consumer safety. Products also include industrial microbiological controls to detect microorganisms in food, pharmaceutical and cosmetic products.
We are committed to creating an optimal work environment that fosters teamwork, emphasizes training and offers international career development opportunities.
1 Lead, direct, and manage all customer service procedures, and activities at regional level covering both Clinical and industry that meet the regional overall business objectives and protect the customer relationships and public reputation;
2 Develop and implement systems, standards, targets, and customer feedback principles to monitor customer service performance and ensure all activities are sufficient, consistent, reliable and high quality at both regional and country level within ASPAC (Greater China, India, South Korea, Japan, Australia & ASEAN countries);
3 member of and contribute to ASPAC Leadership Team: provide relevant customer service insight into long-term activities and bring Customer service “share of voice” into the activities to ensure the service strategy and activities are integrated with other parts of the business and align with the overall regional objectives;
4 member of and contribute to Global Customer Service management team: provide relevant ASPAC “share of voice” and ensure ASPAC threats & opportunities are well identified and addressed by global teams;
5 Responsible for team development, recruit excellent candidates, retain good talents and build up the talent pipeline as well as the succession plan.
• At least 8+ years management experience with solid technical service experience at regional or cluster of countries
• Medical device industry experience or IVD preferred
• Knowledge of experience of P&L management
• Good communication and interpersonal skills
• Good command of English in both written and oral
• Good leadership and influencing skills
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