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Sr Director, Client Services
Entertainment & Media Industry Company
Philadelphia, PA, United States
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Job Summary:
Responsible for directing and implementing the strategic and financial
operations of all Engineering Departments by creating budgets, providing
strategic operational direction effecting the entire enterprise, and
ensuring organizational effectiveness. Monitors compliance with
corporate and division customer service standards, policies, and
procedures. Implements and promotes a customer-driven service culture.
Acts as a champion through continued focus on proactively identifying
and addressing processes impacting engineering. Provides leadership and
direction for diverse and complex functions. Contributes to the
development of the organization's business strategy. Interprets business
strategy and develops organizational objectives to align with this
strategy. Typically manages multiple teams of professionals.
Core Responsibilities:
• Organizes technical and engineering budget and manages all
expenditures and capital projects associated with the technical
department to operate within budget guidelines.
• Facilitates technical and engineering leaders to meet goals and
projects.
• Monitors technical performance to comply with all industry and Company
technical requirements.
• Facilitates regional services, ensuring governmental and franchise
demands are met effectively and efficiently through organizing,
planning, scheduling and dispatching of staff and equipment.
• Ensures competence and continuity of qualified staff through optimum
selection, development, appraisal and motivation techniques in
accordance with the system EEO policy and appropriate policies and
procedures.
• Functions as Chief Technical Resource to leadership team to assist in
technical and engineering planning and decision-making.
• Develops and maintains good relations with public and governmental
agencies.
• Ensures that industry standards are consistently met and that
technical operations comply with Company, OSHA and other applicable
safety programs.
• Meets all quarterly objectives associated with position.
• Consistent exercise of independent judgment and discretion in matters
of significance.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelors Degree or Equivalent
• Engineering, Computer Science
• Generally requires 12+ years related experience
Company is an EOE/Veterans/Disabled/LGBT employer