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Sr. Director Business Operations
Entertainment & Media Industry Company
Stamford, CT, United States
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Company Sr. Director Business Operations
JOB SUMMARY
• Actively and consistently supports all efforts to simplify and enhance the Sales Operations experience, reporting, and project management of Small/Medium Business, National Account and Alternate Channels (Company Business) sales related activities
• Responsible for development of strategic plans and execution of effective sales distribution strategies that result in subscriber growth
• Work with the Company Business Sales team, Legal team, Customer Care, Marketing Science and other functional areas
• Responsible for project management as assigned
• Development and execution of compensation and performance plans
• Sales and Performance analysis related to Small/Medium, National Account and Alternate channels
• Project management of all projects that impact SMB, National Accounts and Alternate Channels sales teams
• Contract management
• Oversee all systems and tools for order entry, sales tracking, compensation
• Financial oversight for sales channel budgets
• Budget and forecast model preparation and analysis
MAJOR DUTIES AND RESPONSIBILTIES
• Actively and consistently supports all efforts to simplify and enhance the customer experience
• Works with the Company Business Sales team and other designated personnel to properly segment small/medium business opportunities within Charter’s footprint
• Oversee and work with designated personnel to prioritize and develop processes to ensure sales goals are being achieved
• Prepares and delivers ongoing reports detailing all relative metrics
• Helps to determine Company Business unit goals that are consistent with company strategy
• Responsible for maintaining appropriate staffing levels to support all projects
• Ensure that support staff is in compliance with company policies and procedures, and conducts periodic compliance audits
• Responsible for hiring, training, developing, and performance management of staff
• Adheres to industry specific local, state, and federal regulations, as applicable
• Understands and follows company policies
• Performs other duties as requested by manager
REQUIRED QUALIFICATIONS
Skills /Abilities and Knowledge
• Ability to read, write, speak and understand English
• Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner
• Ability to communicate with all levels of management, company personnel, vendors/service providers, and customers (new and existing)
• Ability to perform strategic planning
• Ability to conduct complex negotiations
• Ability to analyze and interpret data
• Ability to listen to and interpret the needs of the customer
• Ability to handle multiple projects and tasks
• Ability to maintain confidentiality
• Ability to make decisions and solve problems while working under pressure
• Ability to manage multiple projects at one time
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative and to accomplish job duties
• Ability to supervise and motivate others
• Ability to use automated reporting and analysis applications preferred
• Ability to maintain professional demeanor in stressful situations
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
• Knowledge of Microsoft Office suite
• Knowledge of marketing strategies and procedures
• Knowledge of cable and telecommunications Industry, products and services
• Demonstrate leadership qualities
Education
• 4-year college degree in Business, Marketing or related field of study, or equivalent experience
• MBA preferred
Related Work Experience Number of Years
• Managing complex teams, operations, process and procedure 7+
development and data analysis
• Experience in a similar capacity within the cable television, residential 10+
property management, or real estate development industries
WORKING CONDITIONS
Office environment
Travel required
Exposure to moderate noise levels