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Service Reliability Engineer, Interm
Entertainment & Media Industry Company
Sunnyvale, CA, United States
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Description
A Little About Us
Yahoo’s Service Reliability Engineering (SRE) team is an equal opportunity employer, seeking a talented “Rapid Response Engineer” to play a vital role in a team that runs critical site up operations and systems engineering for Yahoo most popular internet sites including Mail, Messenger, Sports, Finance, Games, News, Entertainment and many others. Our mission is to increase the up time of Yahoo’s properties by providing embedded subject matter experts to restore Yahoo services as soon as possible. We are fast paced and work together to solve complex problems before they impact the amazing experiences our customers have everyday.
About the Role
Do you have a passion for solving technical problems, from the network layer to the application or spend time trying to figure out how something works? If you want to make real web applications and back-end systems faster, more reliable, and more efficient, this is the place for you. This position requires an enthusiastic troubleshooter who can multitask on problems of varying difficulty, priority and time-sensitivity in order to keep Yahoo’s site up. This versatile position requires familiarity with all the support concepts of busy web sites: Systems and database administration; Networking; Process troubleshooting; QA and rollout automation.
Responsibilities
• Identify the priority and criticality of incoming issues and prioritize appropriately
• Troubleshoot, diagnose, and resolve issues using critical knowledge of Apache, Unix processes, MySQL, and related technologies
• Track issues through the ticketing systems and follow through to resolution
• Utilize monitoring tools to identify issues and trends
• Write clear and concise operational runbooks
• Design, write and deliver software to improve the availability and latency of Yahoo services
• Collaborate with service, network, and other operations teams on significant issues
• Lead by example, deliver results and eliminate missed opportunities
• Possess a broad range of computer science skills. You are persistent, result oriented, driven, and possess a strong sense of ownership
Minimum Qualifications
• BS in Computer Science or related technical field, MS a plus
• Proficient working knowledge, including debugging, of Java,Python, or C++
• Proficient in designing, analyzing and troubleshooting large-scale distributed systems
• Strong analytical/troubleshooting skills
• Knowledge in a scripting language (e.g. Shell, Perl, Ruby etc) a plus
• Experience with high-volume websites (1 year)
• Basic understanding of Unix/Linux, Apache, performance tuning concepts, and web applications
• Strong written & oral communication skills are essential.
• Strong knowledge of TCP/IP networking, SMTP, HTTP, load-balancers, highly available network servers
• Ability to rapidly learn and assimilate knowledge of complex software and systems, and apply understanding of system architecture when planning operational tasks and strategy