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Service Desk Intern
Entertainment & Media Industry Company
Akron, OH, United States
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Description
• Assist in performing hardware and software installation procedures
• Perform software configuration on stand-alone computers and laptops
• Provide support in diagnosing hardware and software issues and troubleshooting activities
• Lay cables and wires for networks and ensure that they are in good working order
• Assist in handling data migration duties
• Document all processes in reference manuals for the purpose of training and guidance
• Take user support requests and take measures to fulfill requests
• Assist in hardware and software inventory management
• Handle periodic maintenance of hardware and software
• Troubleshoot equipment such as printers and scanners and other peripherals
• Participate in the development of software applications
• Handle researching options and research computer bugs and their solutions
• Take telephone calls from users and attempt to assist them with their information technology questions and problems
• Handle IT related documentation and make sure that all IT supplies are available
• Assist in gathering user requirements and developing appropriate reports for IT professionals
• Provide users with ongoing assistance in their information technology problems
• Coordinate vendors for acquisition of equipment and software
• Provide support in setting up end user training activities
• Handle infrastructure administration activities such as server and storage capacity handling and directory services management
• Develop incident response procedures and assist with business intelligence development activities
Company is a global marketing cloud leader. The company’s Digital Marketing Suite (DMS), with a powerful customer data management platform (DMP) at its core, simplifies life for marketers by providing an integrated suite of solutions that significantly improve digital marketing performance across all devices. The DMS encompasses algorithmic media management across channels such as search, programmatic display, mobile, email and social; advanced data management; user scoring, lead optimization and website personalization. With a global footprint of over 450 employees in 17 offices across 10 countries, Company is one of the largest independent marketing technology companies in the world.
Company currently scores over 300 million users monthly in 75 countries and powers more than $30 billion in revenue each year for leading brands, including General Motors, CenturyLink, Bridgestone, La Quinta and Fiat, as well as advertising agencies such as 360i, GroupM and iProspect.
Work in a dynamic, entrepreneurial environment alongside some of the smartest thought leaders in advertising technology. Be the member of a team that delivers innovative marketing technology that simplifies marketers’ lives and drives performance to new heights. Have fun collaborating on ground-breaking, challenging assignments where your opinion matters, you grow professionally and high performers are recognized and rewarded. And join a company on the cutting edge of digital marketing and technology that is regularly honored with awards and has been featured in major news media such as WSJ, NYT, Bloomberg, AdAge, ADWEEK and more.
Company retains the right to change or assign other duties to this position.
Company provides equal employment opportunities to all persons without regard to race, color, creed, religion, national origin, ancestry, sex, sexual orientation, pregnancy, age, disability, medical condition, genetic information, marital status, gender identity, gender expression, veteran status, status as a victim of domestic violence, or any other protected status under federal, state or local law.